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~subject:"Kundenservice"
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Kundenservice
Consumer behaviour
31
Konsumentenverhalten
30
Relationship marketing
21
Beziehungsmarketing
18
Service quality
16
Innovation
13
Dienstleistungsqualität
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Customer satisfaction
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Dienstleistungssektor
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Service industry
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Social web
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marketing
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Kundenzufriedenheit
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Customer integration
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Customer service
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Innovation management
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Innovationsmanagement
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Kundenintegration
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Virtual reality
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Lieferantenmanagement
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Supplier relationship management
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Virtuelle Realität
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Internet marketing
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Online-Marketing
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Betriebliche Wertschöpfung
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Customer value
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E-commerce
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Electronic Commerce
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Kundenwert
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Netherlands
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New product development
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Niederlande
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Mahr, Dominik
2
Odekerken-Schröder, Gaby
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Ruyter, Ko de
2
Wetzels, Martin
2
Becker, Marc
1
Jong, Ad de
1
Köhler, Clemens F.
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Mennens, Kars
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Rohm, Andrew J.
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Schepers, Jeroen
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Steins, Mark
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ECONIS (ZBW)
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Fields of gold : perceived efficacy in virtual teams of field service employees
Schepers, Jeroen
;
Jong, Ad de
;
Ruyter, Ko de
;
Wetzels, …
- In:
Journal of service research : JSR
14
(
2011
)
3
,
pp. 372-389
Persistent link: https://www.econbiz.de/10009383332
Saved in:
2
Return on interactivity : the impact of online agents on newcomer adjustment
Köhler, Clemens F.
;
Rohm, Andrew J.
;
Ruyter, Ko de
; …
- In:
Journal of marketing
75
(
2011
)
2
,
pp. 93-108
Persistent link: https://www.econbiz.de/10008935841
Saved in:
3
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
4
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
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