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Kundenwert
Service quality
47
Dienstleistungsqualität
44
Relationship marketing
42
Beziehungsmarketing
39
Consumer behaviour
39
Konsumentenverhalten
35
Customer satisfaction
34
Kundenzufriedenheit
30
Dienstleistungssektor
22
Service industry
22
Customer service
15
Kundenservice
15
Beschwerdemanagement
12
Complaint management
12
Australia
10
Health care
10
Services
10
Thailand
10
Customer value
9
Professional services
9
Satisfaction
9
Australien
8
Betriebliche Wertschöpfung
8
Customer experience
8
Dienstleistung
8
Gesundheitsversorgung
8
Services marketing
8
USA
8
United States
8
Value creation
8
Customer integration
7
Kundenintegration
7
SME
7
Confidence
6
Dienstleistungsmarketing
6
Emotion
6
Gesundheitswesen
6
Health care system
6
KMU
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McColl-Kennedy, Janet R.
6
Danaher, Tracey S.
2
Hogan, Suellen J.
2
Patterson, Paul G.
2
Ruyter, Ko de
2
Snyder, Hannah
2
Sweeney, Jillian C.
2
Wetzels, Martin
2
Witell, Lars
2
Anderson, Laurel
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Danaher, Peter J.
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Daryanto, Ahmad
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Davidson, Anthony
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Elg, Mattias
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Ford, Robert C.
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Frow, Pennie
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Helkkula, Anu
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Business horizons
1
International journal of electronic commerce : IJEC
1
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ECONIS (ZBW)
8
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1
Organizational strategies for filling the customer can-do/must-do gap
Ford, Robert C.
;
McColl-Kennedy, Janet R.
- In:
Business horizons
58
(
2015
)
4
,
pp. 459-468
Persistent link: https://www.econbiz.de/10011300878
Saved in:
2
Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.
;
Danaher, Tracey S.
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
Saved in:
3
Value propositions : a service ecosystems perspective
Frow, Pennie
;
McColl-Kennedy, Janet R.
;
Hilton, Toni
; …
- In:
Marketing theory
14
(
2014
)
3
,
pp. 327-351
Persistent link: https://www.econbiz.de/10010461901
Saved in:
4
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
5
Cocreative customer practices : effects of health care customer value cocreation practices on well-being
McColl-Kennedy, Janet R.
;
Hogan, Suellen J.
;
Witell, Lars
; …
- In:
Journal of business research : JBR
70
(
2017
),
pp. 55-66
Persistent link: https://www.econbiz.de/10011620250
Saved in:
6
Dynamic customer value cocreation in healthcare
Danaher, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
- In:
Journal of service research
27
(
2024
)
2
,
pp. 177-193
Persistent link: https://www.econbiz.de/10014580413
Saved in:
7
A hierarchical model of virtual experience and its influences on the perceived value and loyalty of customers
Piyathasanan, Bhuminan
;
Mathies, Christine
;
Wetzels, Martin
- In:
International journal of electronic commerce : IJEC
19
(
2014/2015
)
2
,
pp. 126-158
Persistent link: https://www.econbiz.de/10011433898
Saved in:
8
Service firms and customer loyalty programs : a regulatory fit perspective of reward preferences in a health club setting
Daryanto, Ahmad
;
Ruyter, Ko de
;
Wetzels, Martin
; …
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
5
,
pp. 604-616
Persistent link: https://www.econbiz.de/10008747770
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