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The effect of collaboration quality on collaboration performance : empirical evidence from manufacturing SMEs in the Republic of Korea
Lee, Yongseol; Cho, Insu; Park, Heejun - In: Total quality management & business excellence : an … 26 (2015) 9/10, pp. 986-1001
Persistent link: https://www.econbiz.de/10011440773
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Medical tourism service quality : finally some empirical findings
Noor Hazilah Abd Manaf; Hussin, Husnayati; Jahn Kassim, … - In: Total quality management & business excellence : an … 26 (2015) 9/10, pp. 1017-1028
Persistent link: https://www.econbiz.de/10011440785
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Quality evaluation of group-buy websites
Yu, Zhuoxi; Wu, Yanqing; Zhao, Zhiwen - In: Journal of electronic commerce in organizations : the … 14 (2016) 1, pp. 1-10
Persistent link: https://www.econbiz.de/10011529129
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Do Russian firms need ISO certification for exporting?
Golikova, Viktorija V.; Kuznetsov, Boris - 2014 - First draft
We present some preliminary empirical results on impact of international certification on export behavior of Russian manufacturing firms. Our research is motivated, first, by the fact that little is known about the impact of ISO certification on the performance of Russian firms and, second, by...
Persistent link: https://www.econbiz.de/10011486663
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Mystery shoppers : an evaluation of their use in monitoring performance
Douglas, Jacqueline - In: The TQM journal : the international review of … 27 (2015) 6, pp. 705-715
Persistent link: https://www.econbiz.de/10011507263
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Dienstleistungssteuerung und Qualitätsmanagement mit Hilfe eines web-basierten Lieferantenportals
Arndt, Roland; Wiemeyer, Anke - In: 8. Münsteraner Facility-Management-Tag : [Tagungsband …, (pp. 127-139). 2010
Persistent link: https://www.econbiz.de/10010416080
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A consumption system model integrating quality, satisfaction and behavioral intentions in online shopping
Sun, Hongyi; Ni, Wenbin; Wang, Zhiqiang - In: Information technology and management 17 (2016) 2, pp. 165-177
Persistent link: https://www.econbiz.de/10011497718
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The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore; Marimon, Frederic; Casadesús, … - In: Total quality management & business excellence : an … 25 (2014) 8, pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
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Improving software quality using Six Sigma DMAIC-based approach : a case study
Karout, Racha; Awasthi, Anjali - In: Business process management journal 23 (2017) 4, pp. 842-856
Persistent link: https://www.econbiz.de/10011723300
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Empirical study on quality management for product-service systems in industrial environment
Pasch, Florian; Rybski, Christoffer; Jochem, Roland - In: Business process management journal 22 (2016) 5, pp. 969-978
Persistent link: https://www.econbiz.de/10011609798