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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Relationship marketing
26,201
Beziehungsmarketing
25,527
Service quality
21,628
Dienstleistungsqualität
20,877
Consumer behaviour
11,204
Konsumentenverhalten
11,130
Customer satisfaction
9,276
Theorie
3,330
Theory
3,293
Deutschland
3,273
Germany
3,078
Qualitätsmanagement
2,828
Quality management
2,779
Polizei
2,730
Brand management
2,702
Markenführung
2,699
USA
2,646
United States
2,563
Wirtschaftsprüfung
2,507
Financial audit
2,501
Lieferantenmanagement
2,366
Supplier relationship management
2,364
Social Web
2,195
Social web
2,194
Electronic Commerce
2,141
Police
2,129
E-commerce
2,093
Brand image
2,029
Markenimage
2,022
Marketingmanagement
1,959
Marketing management
1,949
Krankenhaus
1,936
Hospital
1,918
Customer service
1,754
Online-Handel
1,698
Online-Marketing
1,696
Online retailing
1,691
Kundenservice
1,687
Internet marketing
1,679
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Online availability
All
Undetermined
4,064
Free
1,553
Type of publication
All
Article
7,749
Book / Working Paper
1,301
Journal
4
Type of publication (narrower categories)
All
Article in journal
7,384
Aufsatz in Zeitschrift
7,384
Aufsatz im Buch
345
Book section
345
Hochschulschrift
147
Graue Literatur
135
Non-commercial literature
135
Thesis
110
Working Paper
90
Arbeitspapier
85
Conference paper
76
Konferenzbeitrag
76
Case study
45
Fallstudie
45
Collection of articles of several authors
34
Sammelwerk
34
Aufsatzsammlung
28
Guidebook
17
Ratgeber
17
Konferenzschrift
11
Collection of articles written by one author
6
Reprint
6
Sammlung
6
Conference proceedings
5
Lehrbuch
5
Textbook
4
Bibliografie
3
Handbook
3
Handbuch
3
Interview
3
Article
2
Elektronischer Datenträger
2
Systematic review
2
Übersichtsarbeit
2
Accompanied by computer file
1
Bibliografie enthalten
1
Bibliography
1
Bibliography included
1
Checkliste
1
Elektronischer Datenträger als Beilage
1
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Language
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English
8,633
German
420
French
2
Italian
2
Author
All
Han, Heesup
51
Mattila, Anna S.
29
Prentice, Catherine
25
Usman, Osly
25
Svensson, Göran
24
Wong, IpKin Anthony
23
Homburg, Christian
22
Prybutok, Victor R.
22
Bilgihan, Anil
19
Hyun, Sunghyup Sean
18
Sharma, Piyush
18
Shahin, Arash
17
Söderlund, Magnus
17
Aksoy, Lerzan
16
Gil Saura, Irene
16
Gustafsson, Anders
16
McColl-Kennedy, Janet R.
16
Balaji, M. S.
15
Mittal, Vikas
15
Barnes, Donald C.
14
Grégoire, Yany
14
Jang, Soocheong
14
Sparks, Beverley
14
Van Vaerenbergh, Yves
14
Blut, Markus
13
Kim, Wansoo
13
So, Kevin Kam Fung
13
Stock-Homburg, Ruth
13
Verhoef, Peter C.
13
Amin, Muslim
12
Bruhn, Manfred
12
Evanschitzky, Heiner
12
Keiningham, Timothy
12
Klaus, Philipp
12
Lee, Choong-Ki
12
Prayag, Girish
12
Quach, Sara
12
Rather, Raouf Ahmad
12
Ringle, Christian M.
12
Roberts-Lombard, Mornay
12
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Institution
All
Springer Fachmedien Wiesbaden
5
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Harvard Graduate School of Business Administration
2
IGI Global
2
National Bureau of Economic Research
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Conference Board
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Tartu Ülikool
1
Technische Universität Dresden
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Walter de Gruyter GmbH & Co. KG
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
Journal of retailing and consumer services
338
International journal of hospitality management
268
Journal of business research : JBR
211
The journal of services marketing
170
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
137
The service industries journal
127
Journal of hospitality marketing & management
119
Journal of travel and tourism marketing
112
International journal of contemporary hospitality management
111
Tourism management : research, policies, practice
91
Services marketing quarterly
87
Cogent business & management
78
Service business
77
The TQM journal : the international review of organizational improvement
72
Journal of service research : JSR
69
Journal of air transport management
68
Asia Pacific journal of marketing and logistics
66
International journal of quality and service sciences
62
Total quality management & business excellence
61
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
59
Journal of service management
58
International journal of services and operations management
56
The international journal of bank marketing : IJBM
55
International journal of quality & reliability management
54
International journal of productivity and quality management : IJPQM
53
Journal of strategic marketing
50
International journal of services, economics and management
48
Journal of the Academy of Marketing Science
46
Industrial marketing management : the international journal for industrial and high-tech firms
45
Managing service quality : MSQ ; an international journal
45
International journal of electronic marketing and retailing : IJEMR
44
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
43
Psychology & marketing
43
International journal of electronic customer relationship management : IJECRM
40
Journal of Asian finance, economics and business : JAFEB
40
Quality management journal : QMJ
39
International journal of services and operations management : IJSOM
38
Tourism management perspectives : TMP
38
The journal of business & industrial marketing
37
Journal of hospitality and tourism insights
36
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Source
All
ECONIS (ZBW)
9,039
EconStor
9
OLC EcoSci
6
Showing
1
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10
of
9,054
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date (newest first)
date (oldest first)
1
Exploring influence between employee motivation and service quality in the South African
Police
Service
Mofokeng, Jacob T.
;
Aphane, Mmabatho P.
-
2022
Persistent link: https://www.econbiz.de/10013355058
Saved in:
2
POLQUAL : measuring service quality in
police
traffic services
Sarrico, Cláudia S.
;
Ferreira, Luís Miguel D. F.
; …
- In:
International journal of quality and service sciences
5
(
2013
)
3
,
pp. 275-289
Persistent link: https://www.econbiz.de/10010127407
Saved in:
3
The service quality and satisfaction of smart policing in the UAE
Ekaabi, Maryam
;
Khalizani Khalid
;
Davidson, Ross
- In:
Cogent business & management
7
(
2020
)
1
,
pp. 1-23
importance of utilitarian dimension in
police
services quality. Such factors and their strategic relation to satisfaction are …
Persistent link: https://www.econbiz.de/10012626146
Saved in:
4
Exploring reelationship marketing dimensions and their effect on customer loyalty : a study of Indian mobile telecom market
Gupta, Ashish
;
Sahu, G. P.
- In:
International journal of business innovation and research
9
(
2015
)
4
,
pp. 375-395
Persistent link: https://www.econbiz.de/10011545293
Saved in:
5
Role of involvement and commitment in sustaining firm-customer relationships : an empirical investigation
Parahoo, Sanjai K.
- In:
International journal of procurement management
6
(
2013
)
4
,
pp. 407-423
Persistent link: https://www.econbiz.de/10010207624
Saved in:
6
A holistic view of the use of corporate culture conveyed by internal marketing for enhancing stability, sustainability and consistency in service quality
Botha, J. A. R.
- In:
Investment management and financial innovations
13
(
2016
)
3
,
pp. 248-257
Persistent link: https://www.econbiz.de/10011666826
Saved in:
7
Factors affecting relationship marketing in creating customer loyalty in the hospital services business
Afifi, Iqbal
;
Amini, Ahdia
- In:
ASEAN marketing journal : Association of Southeast …
10
(
2018
)
2
,
pp. 91-108
Persistent link: https://www.econbiz.de/10012106926
Saved in:
8
Relationship intention and service quality as combined competitive strategy
Mostert, Pierre
;
Luttig, Thelma
- In:
International journal of management & enterprise …
17
(
2018
)
1
,
pp. 76-92
Persistent link: https://www.econbiz.de/10011879629
Saved in:
9
Structural equation test of service quality dimensions on the relationship quality construct : evidence from an emerging telecom market
Oraedu, Chukwunonso
- In:
Journal of relationship marketing : innovations and …
18
(
2019
)
2
,
pp. 146-171
Persistent link: https://www.econbiz.de/10012181023
Saved in:
10
The mediating role of relationship marketing between service quality and customer loyalty
Putra, I. Wayan Jaman Adi
;
Putri, Dessy Pramita
- In:
Journal of relationship marketing : innovations and …
18
(
2019
)
3
,
pp. 233-245
Persistent link: https://www.econbiz.de/10012181028
Saved in:
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