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Reinforcing customer loyalty through service employees' competence and benevolence
Nguyen, Nha - In: The service industries journal 36 (2016) 13/14, pp. 721-738
Persistent link: https://www.econbiz.de/10011655411
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Service quality evaluation : moderating influences of first-time and revisiting customers
Kuo, Tsuang; Chen, Chih Ta; Cheng, Wan Jung - In: Total quality management & business excellence : an … 29 (2018) 4, pp. 429-440
Persistent link: https://www.econbiz.de/10011854071
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Service quality measures : systematic literature review and future research directions
Prasad, Ram Komal; Verma, Sanjeev - In: International journal of management practice : IJMP 15 (2022) 1, pp. 9-23
Persistent link: https://www.econbiz.de/10012800117
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Evaluation of customer satisfaction attributes on hospitality services
Otoo, Frank Nana Kweku; Kaur, Manpreet; Ameyaw, Godfred … - 2022
Persistent link: https://www.econbiz.de/10013407364
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Who should own the data? : the impact of data ownership shift from the service provider to consumers
Li, Shilei; Liu, Yang; Feng, Juan - In: Journal of management information systems : JMIS 40 (2023) 2, pp. 366-400
Persistent link: https://www.econbiz.de/10014302547
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The relationship between learning satisfaction and career competencies
Kong, Haiyan; Yan, Qi - In: International journal of hospitality management 41 (2014), pp. 133-139
Persistent link: https://www.econbiz.de/10010403057
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Developing accounting students' professional competencies and satisfaction through learning experiences : validation of a self-administered questionnaire
Diez-Busto, Elsa; Palazuelos, Estefanía; San-Martín, Paula - In: The international journal of management education 21 (2023) 3, pp. 1-12
Persistent link: https://www.econbiz.de/10014458864
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How situational circumstances modify the effects of frontline employees' competences on customer satisfaction with the store
Lucia-Palacios, Laura; Pérez-López, Raúl; … - In: Journal of retailing and consumer services 52 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012132197
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Linkage between frontline employee service competence scale and customer perceptions of service quality
Wu, Yu-Chi; Tsai, Chin-Shih; Hsiung, Hsiao-Wen; Chen, … - In: The journal of services marketing 29 (2015) 3, pp. 224-234
Persistent link: https://www.econbiz.de/10011308998
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Frontline health professionals' perceptions of their adaptive competences in service recovery
MacQuilken, Lisa; Robertson, Nichola; Abbas, Ghassan; … - In: Journal of strategic marketing 28 (2020) 1, pp. 70-94
Persistent link: https://www.econbiz.de/10012202795