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Exploring service quality of the department stores : a study from India
Bandyopadhyay, Nirmalya - In: International journal of Indian culture and business … 13 (2016) 1, pp. 20-34
Persistent link: https://www.econbiz.de/10011664761
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The relationship between customer commitment and satisfaction on the loyalty card program of department stores in Malaysia
Abdul Jumaat bin Mahajar; Jasmani binti Mohd Yunus - In: Problems and perspectives in management : PPM ; … 8 (2010) 4, pp. 198-206
Persistent link: https://www.econbiz.de/10008906148
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The effects of shopping value on retail outcomes : a comparison between department stores and hypermarkets
Chang, Hsiu-hui; Fang, Wenchang - In: The service industries journal 32 (2012) 14, pp. 2249-2263
Persistent link: https://www.econbiz.de/10009620190
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Eine qualitative Untersuchung von Preisimages im Handel
Zielke, Stephan - 2008
Persistent link: https://www.econbiz.de/10003652602
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Dimensions of satisfaction in retail settings : a research note
Evanschitzky, Heiner; Iyer, Gopalkrishnan R.; … - In: Journal of relationship marketing : innovations & … 7 (2008) 3, pp. 275-285
Persistent link: https://www.econbiz.de/10003784375
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Multi-channel retailing and customer satisfaction : implications for e-CRM
Warrington, Patricia T.; Gangstad, Elizabeth; Feinberg, … - In: Contemporary research in e-branding, (pp. 280-291). 2009
Persistent link: https://www.econbiz.de/10003778273
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A framework for determining customer satisfaction : an empirical analysis
Chaudhuri, Ranjan; Verma, Sanjeev - In: International journal of electronic marketing and … 2 (2008/09) 2, pp. 190-201
Persistent link: https://www.econbiz.de/10003781084
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Consumer product search and purchase behaviour using various retail channels : the role of perceived retail usefulness
Kim, Jihyun; Lee, Hyun-hwa - In: International journal of consumer studies 32 (2008) 6, pp. 619-627
Persistent link: https://www.econbiz.de/10003781885
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"What's so special about family business?" : an exploratory study of UK and Irish consumer experiences of family businesses
Carrigan, Marylyn; Buckley, Joan - In: International journal of consumer studies 32 (2008) 6, pp. 656-666
Persistent link: https://www.econbiz.de/10003781897
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Creating consumer durable retailer customer loyalty through order fulfillment service operations
Davis-Sramek, Beth; Mentzer, John T.; Stank, Theodore P. - In: Journal of operations management 26 (2008) 6, pp. 781-797
Persistent link: https://www.econbiz.de/10003771807