A framework for determining customer satisfaction : an empirical analysis
Ranjan Chaudhuri and Sanjeev Verma
| Year of publication: |
2008
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|---|---|
| Authors: | Chaudhuri, Ranjan ; Verma, Sanjeev |
| Published in: |
International journal of electronic marketing and retailing : IJEMR. - Olney, Bucks. : Inderscience Enterprises Ltd., ISSN 1741-1025, ZDB-ID 2193368-6. - Vol. 2.2008/09, 2, p. 190-201
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| Subject: | Bombay | Einzelhandel | Retail trade | Online-Marketing | Internet marketing | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Indien | India |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003781084