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Service work and service workers : exploring the dynamics of front-line service encounters
Ogbonna, Emmanuel - In: Reassessing the employment relationship, (pp. 375-400). 2011
Persistent link: https://www.econbiz.de/10008859627
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The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus; Holmqvist, Jonas - In: Journal of business research : JBR 72 (2017), pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
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Managing the Mayo Clinic brand : a case study in staff-developed service performance standards
Kennedy, Denise M. - In: The journal of brand management : an international journal 26 (2019) 5, pp. 538-549
Persistent link: https://www.econbiz.de/10012060162
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Examining the effect of novelty seeking, satisfaction, and destination image on tourists'; return pattern : a two factor, non-linear latent growth model
Assaker, Guy; Vinzi, Vincenzo Esposito; O'Connor, Peter - In: Tourism management : research, policies, practice 32 (2011) 4, pp. 890-901
Persistent link: https://www.econbiz.de/10008908343
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Optimizing insurance pricing by incorporating consumers' perceptions of risk classification
Störmer, Tina - In: Zeitschrift für die gesamte Versicherungswissenschaft … 104 (2015) 1, pp. 11-37
Persistent link: https://www.econbiz.de/10010496137
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Exploring Consumer Satisfaction with Dry-Cured Ham in Five European Countries
Resano, Helena - 2011
This papers' objective is to investigate consumer satisfaction with dry-cured ham in five European countries. A logistic regression model has been fitted using data collected through a cross sectional web-based survey carried out in Belgium, Germany, Denmark, Poland and Greece during January...
Persistent link: https://www.econbiz.de/10013123040
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Consumer Satisfaction with Dry-Cured Ham in Five European Countries
Resano, Helena - 2013
This papers' objective is to investigate overall consumer satisfaction with dry-cured ham in five European countries. To achieve this objective a binomial logit model has been applied using data collected through a cross-sectional web based survey carried out in Belgium, Germany, Denmark, Poland...
Persistent link: https://www.econbiz.de/10013093786
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Service innovation and customer performance of telecommunication service provider : a study on mediation effect of corporate reputation
Ganesan, Palanisamy; Sridhar, Manohar - In: Corporate reputation review : an international journal 19 (2016) 1, pp. 77-101
Persistent link: https://www.econbiz.de/10011552501
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Service innovation barriers and facilitators and their effects on customer satisfaction and relationship improvement
Sridhar, M.; Ganesan, P. - In: International journal of services and operations management 21 (2015) 1, pp. 87-111
Persistent link: https://www.econbiz.de/10011403662
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The moderating role of service innovation on the relationship between customer satisfaction and customer value : a case of 3-star hotels in Jakarta
Sukwadi, Ronald - In: International journal of services, economics and management 8 (2017) 1/2, pp. 18-34
Persistent link: https://www.econbiz.de/10011892259