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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Relationship marketing
26,208
Beziehungsmarketing
25,534
Lieferantenmanagement
17,508
Supplier relationship management
17,465
Marketingmanagement
17,086
Marketing management
16,497
Consumer behaviour
11,219
Konsumentenverhalten
11,178
Theorie
7,102
Theory
7,078
Customer satisfaction
5,755
Supply chain
5,650
Lieferkette
5,645
Deutschland
5,250
Germany
5,130
Marketing
4,312
Service quality
4,196
Dienstleistungsqualität
4,184
Brand management
3,930
Markenführung
3,919
USA
3,100
United States
3,044
Electronic Commerce
3,022
E-commerce
2,943
Social Web
2,709
Social web
2,708
Online-Marketing
2,683
Internet marketing
2,624
Brand image
2,427
Markenimage
2,427
Innovation
2,325
Einzelhandel
2,189
Retail trade
2,165
Vertrauen
1,996
Confidence
1,984
Business-to-business marketing
1,942
Strategisches Management
1,937
B-to-B-Marketing
1,934
Unternehmenserfolg
1,919
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Online availability
All
Undetermined
2,613
Free
966
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All
Article
4,839
Book / Working Paper
867
Journal
4
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Article in journal
4,556
Aufsatz in Zeitschrift
4,556
Aufsatz im Buch
274
Book section
274
Hochschulschrift
130
Graue Literatur
100
Non-commercial literature
100
Thesis
98
Working Paper
64
Arbeitspapier
61
Conference paper
44
Konferenzbeitrag
44
Case study
32
Fallstudie
32
Collection of articles of several authors
28
Sammelwerk
28
Aufsatzsammlung
27
Guidebook
17
Ratgeber
17
Reprint
6
Lehrbuch
5
Textbook
4
Collection of articles written by one author
3
Handbook
3
Handbuch
3
Sammlung
3
Umfrage
3
Bibliografie
2
Conference proceedings
2
Elektronischer Datenträger
2
Interview
2
Konferenzschrift
2
Accompanied by computer file
1
Bibliografie enthalten
1
Bibliography included
1
Checkliste
1
Elektronischer Datenträger als Beilage
1
Fallstudiensammlung
1
Festschrift
1
Forschungsbericht
1
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English
5,348
German
362
French
1
Italian
1
Author
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Han, Heesup
33
Svensson, Göran
28
Homburg, Christian
27
Mattila, Anna S.
20
Prentice, Catherine
19
Gil Saura, Irene
17
Mittal, Vikas
17
Aksoy, Lerzan
15
Gustafsson, Anders
13
Hyun, Sunghyup Sean
13
Usman, Osly
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Bruhn, Manfred
12
Evanschitzky, Heiner
12
Keiningham, Timothy
12
Kim, Wansoo
12
Klaus, Philipp
12
Rather, Raouf Ahmad
12
Roberts-Lombard, Mornay
12
Stock-Homburg, Ruth
12
Balaji, M. S.
11
Blut, Markus
11
Loureiro, Sandra Maria Correia
11
Quach, Sara
11
Töpfer, Armin
11
Wieseke, Jan
11
Bang, Nguyen
10
Barnes, Donald C.
10
McColl-Kennedy, Janet R.
10
Park, Jungkun
10
Roschk, Holger
10
So, Kevin Kam Fung
10
Van Vaerenbergh, Yves
10
Verhoef, Peter C.
10
Bolton, Ruth N.
9
Casidy, Riza
9
Grégoire, Yany
9
Hollebeek, Linda D.
9
Izogo, Ernest Emeka
9
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Springer Fachmedien Wiesbaden
4
Harvard Graduate School of Business Administration
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
Bergische Universität Wuppertal
1
Center for Service Excellence
1
Conference Board
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Eric Cuvillier <Firma>
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
Nomos Verlagsgesellschaft
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Tartu Ülikool
1
Technische Universität Berlin / Universitätsbibliothek
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Walter de Gruyter GmbH & Co. KG
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
Journal of retailing and consumer services
261
Journal of business research : JBR
157
International journal of hospitality management
143
The journal of services marketing
111
The service industries journal
66
Journal of hospitality marketing & management
64
Industrial marketing management : the international journal for industrial and high-tech firms
59
Journal of travel and tourism marketing
59
International journal of contemporary hospitality management
54
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Tourism management : research, policies, practice
52
Cogent business & management
48
Journal of service research : JSR
47
Service business
46
Services marketing quarterly
45
Journal of strategic marketing
44
Asia Pacific journal of marketing and logistics
41
Journal of service management
41
The journal of business & industrial marketing
40
Journal of the Academy of Marketing Science
37
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
The TQM journal : the international review of organizational improvement
36
The international journal of bank marketing : IJBM
34
International journal of electronic customer relationship management : IJECRM
33
Psychology & marketing
32
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Journal of service research
29
International journal of electronic marketing and retailing : IJEMR
28
Journal of retailing
27
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
Total quality management & business excellence
26
European journal of marketing : EJM
25
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Journal of marketing
24
International journal of quality and service sciences
23
Journal of Asian finance, economics and business : JAFEB
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
Journal of hospitality and tourism insights
22
The international review of retail, distribution and consumer research
22
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
21
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Source
All
ECONIS (ZBW)
5,701
EconStor
5
OLC EcoSci
4
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1
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1
Factors affecting relationship marketing in creating customer loyalty in the hospital services business
Afifi, Iqbal
;
Amini, Ahdia
- In:
ASEAN marketing journal : Association of Southeast …
10
(
2018
)
2
,
pp. 91-108
Persistent link: https://www.econbiz.de/10012106926
Saved in:
2
Antecedents of store loyalty among Chinese customers
Chu, Yun
;
Vásquez Párraga, Arturo
;
Ma, Jianyu
- In:
International journal of business
23
(
2018
)
2
,
pp. 151-165
Persistent link: https://www.econbiz.de/10011863694
Saved in:
3
How manufacturer market orientation influences B2B customer satisfaction and retention : empirical investigation of the three market orientation components
Guo, Chiquan
;
Wang, Yong Jian
- In:
The journal of business & industrial marketing
30
(
2015
)
2
,
pp. 182-193
Persistent link: https://www.econbiz.de/10010532053
Saved in:
4
Suppliers' power relationships with industrial key customers
Lacoste, Sylvie
;
Blois, Keith J.
- In:
The journal of business & industrial marketing
30
(
2015
)
5
,
pp. 562-571
Persistent link: https://www.econbiz.de/10011339880
Saved in:
5
Customer personality and relationship satisfaction : empirical evidence from Indian banking sector
Mishra, Vishal
;
Vaithianathan, Sridhar
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
2
,
pp. 122-142
Persistent link: https://www.econbiz.de/10011326063
Saved in:
6
An application of European Customer Satisfaction Index (ECSI) in business to business (B2B) context
Askariazad, Mohammad Hossein
;
Babakhani, Nazila
- In:
The journal of business & industrial marketing
30
(
2015
)
1
,
pp. 17-31
Persistent link: https://www.econbiz.de/10010526576
Saved in:
7
Market orientation, distributor relationship, and return on assets : optimizing distribution performance for industrial firms
Guo, Chiquan
;
Wang, Yong Jian
- In:
Asia Pacific journal of marketing and logistics
28
(
2016
)
1
,
pp. 107-123
Persistent link: https://www.econbiz.de/10011529305
Saved in:
8
Exploring the roles of marketing and selling capabilities in delivering critical customer centric performance and brand performance outcomes for B2B firms
Siahtiri, Vida
;
O'Cass, Aron
;
Ngo, Liem Viet
- In:
Journal of strategic marketing
22
(
2014
)
5
,
pp. 379-395
Persistent link: https://www.econbiz.de/10010417135
Saved in:
9
How to calibrate conventional market-oriented organizational culture in 21st century production-centred firms? : a customer relationship perspective
Guo, Chiquan
;
Wang, Yong Jian
;
Metcalf, Ashley
- In:
International journal of production economics
156
(
2014
),
pp. 235-245
Persistent link: https://www.econbiz.de/10010410217
Saved in:
10
Airlines' Internet marketing channels: antecedents to customer relationships
Grenblad, Daniel L.
- In:
Managing customer relationships on the Internet
,
(pp. 157-174)
.
2006
Persistent link: https://www.econbiz.de/10003242447
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