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~subject:"Kundenzufriedenheit"
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Qual der Wahl : welche Methode...
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Kundenzufriedenheit
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ECONIS (ZBW)
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Switching experience, customer satisfaction, and switching costs in the ICT industry
Matzler, Kurt
;
Strobl, Andreas
;
Thurner, Norbert
; …
- In:
Journal of service management
26
(
2015
)
1
,
pp. 117-136
Persistent link: https://www.econbiz.de/10010504617
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2
Fair play : perceived fairness in crowdsourcing competitions and the customer relationship-related consequences
Faullant, Rita
;
Füller, Johann
;
Hutter, Katja
- In:
Management decision : MD
55
(
2017
)
9
,
pp. 1924-1941
Persistent link: https://www.econbiz.de/10011779004
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3
Customer satisfaction with alpine ski areas : the moderating effects of personal, situational, and product factors
Matzler, Kurt
;
Füller, Johann
;
Renzl, Birgit
;
Herting, …
- In:
Journal of travel research : a quarterly publication of …
46
(
2008
)
4
,
pp. 403-413
Persistent link: https://www.econbiz.de/10003860930
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4
Customer delight and market segmentation : an application of the three-factor theory of customer satisfaction on life style groups
Füller, Johann
;
Matzler, Kurt
- In:
Tourism management : research, policies, practice
29
(
2008
)
1
,
pp. 116-126
Persistent link: https://www.econbiz.de/10003569260
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