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Self-service systems : quality dimensions and users' profiles
Gurău, Călin - In: Cases on managing e-services, (pp. 48-59). 2009
Persistent link: https://www.econbiz.de/10003769489
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"What's so special about family business?" : an exploratory study of UK and Irish consumer experiences of family businesses
Carrigan, Marylyn; Buckley, Joan - In: International journal of consumer studies 32 (2008) 6, pp. 656-666
Persistent link: https://www.econbiz.de/10003781897
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A cross-cultural comparison analysis of customer attitudes toward mobile phone services in the US and Korea
Cho, Yoon C. - In: International business and economics research journal 8 (2009) 4, pp. 13-25
Persistent link: https://www.econbiz.de/10003850435
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Using projective techniques to tap into consumers' feelings, perceptions and attitudes ... getting an honest opinion
Doherty, Susan; Nelson, Roy - In: International journal of consumer studies 34 (2010) 4, pp. 400-404
Persistent link: https://www.econbiz.de/10003997155
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Effects of perceived sacrifice, quality, value, and satisfaction on behavioral intentions in the service environment
Shukla, Paurav - In: Services marketing quarterly 31 (2010) 4, pp. 466-484
Persistent link: https://www.econbiz.de/10008729056
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The locus of choice : personal causality and satisfaction with hedonic and utilitarian decisions
Botti, Simona; McGill, Ann L. - In: Journal of consumer research : JCR ; an … 37 (2010/11) 6, pp. 1065-1078
Persistent link: https://www.econbiz.de/10009006647
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Senior customers' service encounter preferences
Grougiou, Vassiliki; Pettigrew, Simone - In: Journal of service research : JSR 14 (2011) 4, pp. 475-488
Persistent link: https://www.econbiz.de/10009491357
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Exploring the UK high street retail experience : is the service encounter still valued?
Resnick, Sheilagh; Foster, Carley; Woodall, Tony - In: International journal of retail & distribution management 42 (2014) 9, pp. 839-859
Persistent link: https://www.econbiz.de/10010417705
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Customers' perceptions of service quality by TPL service providers in the United Kingdom - a confirmatory factor analysis
Jaafar, Harlina Suzana; Rafiq, Mohammed - In: Research methodologies in supply chain management : …, (pp. 187-202). 2005
Persistent link: https://www.econbiz.de/10002968465
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An eye for an eye : investigating the impact of consumer perception of corporate unfairness on aberrant consumer behavior
Fukukawa, Kyoko (contributor); Ennew, Christine (contributor) - 2005
Persistent link: https://www.econbiz.de/10003366969