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~subject:"Kundenzufriedenheit"
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On the foundation of stability
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Kundenzufriedenheit
Consumer behaviour
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Luo, Xueming
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Journal of marketing
2
Journal of the Academy of Marketing Science
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Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
2
Journal of marketing research : JMR
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ECONIS (ZBW)
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Customer satisfaction, analyst stock recommendations, and firm value
Luo, Xueming
;
Homburg, Christian
;
Wieseke, Jan
-
2009
Persistent link: https://www.econbiz.de/10003932795
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2
Customer satisfaction, analyst stock recommendations, and firm value
Luo, Xueming
;
Homburg, Christian
;
Wieseke, Jan
- In:
Journal of marketing research : JMR
47
(
2010
)
6
,
pp. 1041-1058
Persistent link: https://www.econbiz.de/10008796563
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3
Neglected outcomes of customer satisfaction
Homburg, Christian
;
Luo, Xueming
-
2006
Persistent link: https://www.econbiz.de/10003387299
Saved in:
4
Neglected outcomes of customer satisfaction
Luo, Xueming
;
Homburg, Christian
- In:
Journal of marketing
71
(
2007
)
2
,
pp. 133-149
Persistent link: https://www.econbiz.de/10003557079
Saved in:
5
Do institutional investors pay attention to customer satisfaction and why?
Luo, Xueming
;
Zhang, Ran
;
Zhang, Weining
;
Aspara, Jaakko
- In:
Journal of the Academy of Marketing Science
42
(
2014
)
2
,
pp. 119-136
Persistent link: https://www.econbiz.de/10010345200
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6
Incentivizing CEOs to build customer- and employee-firm relations for higher customer satisfaction and firm value
Luo, Xueming
;
Wieseke, Jan
;
Homburg, Christian
- In:
Journal of the Academy of Marketing Science
40
(
2012
)
6
,
pp. 745-758
Persistent link: https://www.econbiz.de/10009679042
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7
Satisfaction, complaint, and the stock value gap
Luo, Xueming
;
Homburg, Christian
- In:
Journal of marketing
72
(
2008
)
4
,
pp. 29-43
Persistent link: https://www.econbiz.de/10003746961
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8
Quantifying the dynamic effects of service recovery on customer satisfaction : evidence from Chinese mobile phone markets
Fang, Zheng
;
Luo, Xueming
;
Jiang, Minghua
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 341-355
Persistent link: https://www.econbiz.de/10009782132
Saved in:
9
How perceived authenticity affects tourist satisfaction and behavioral intention towards natural disaster memorials : a mediation analysis
Wang, Jinwei
;
Chang, Mengqian
;
Luo, Xianrong
;
Qiu, Rui
; …
- In:
Tourism management perspectives : TMP
46
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014310295
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