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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Service quality
21,680
Dienstleistungsqualität
20,929
Bibliometrics
20,365
Bibliometrie
20,246
Qualitätsmanagement
16,868
Quality management
15,188
Wirtschaftsprüfung
13,620
Financial audit
13,086
Theorie
8,112
Theory
7,922
Signalling
7,371
Customer satisfaction
6,709
Consumer behaviour
5,525
Konsumentenverhalten
5,486
Relationship marketing
4,456
USA
4,453
Beziehungsmarketing
4,445
United States
4,320
Deutschland
4,277
Germany
3,892
Produktqualität
2,743
Product quality
2,741
Welt
2,612
World
2,571
Selbstverpflichtung
2,464
Voluntary agreement
2,348
Krankenhaus
2,299
Hospital
2,213
Corporate Governance
2,118
Corporate governance
2,089
Supply chain
1,999
Lieferkette
1,998
Innovation
1,973
Health care
1,951
Asymmetrische Information
1,938
Gesundheitsversorgung
1,918
Asymmetric information
1,890
Unternehmenserfolg
1,717
Gesundheitswesen
1,705
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Online availability
All
Undetermined
3,008
Free
1,120
Type of publication
All
Article
5,697
Book / Working Paper
813
Type of publication (narrower categories)
All
Article in journal
5,504
Aufsatz in Zeitschrift
5,504
Aufsatz im Buch
177
Book section
177
Graue Literatur
79
Non-commercial literature
79
Hochschulschrift
61
Conference paper
54
Konferenzbeitrag
54
Working Paper
54
Arbeitspapier
51
Case study
36
Fallstudie
36
Thesis
35
Collection of articles of several authors
17
Sammelwerk
17
Konferenzschrift
12
Aufsatzsammlung
9
Collection of articles written by one author
4
Conference proceedings
4
Sammlung
4
Bibliografie
3
Guidebook
3
Ratgeber
3
Article
2
Interview
2
Systematic review
2
Übersichtsarbeit
2
Bibliography
1
Festschrift
1
Forschungsbericht
1
Mehrbändiges Werk
1
Multi-volume publication
1
Norm
1
Reprint
1
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Language
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English
6,346
German
164
French
1
Italian
1
Author
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Han, Heesup
34
Prentice, Catherine
23
Mattila, Anna S.
22
Prybutok, Victor R.
21
Usman, Osly
19
Sharma, Piyush
18
Wong, IpKin Anthony
17
Balaji, M. S.
15
McColl-Kennedy, Janet R.
14
Shahin, Arash
14
Söderlund, Magnus
14
Bilgihan, Anil
13
Gustafsson, Anders
13
Amin, Muslim
11
Grégoire, Yany
11
Ringle, Christian M.
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Edvardsson, Bo
10
Guchait, Priyanko
10
Hyun, Sunghyup Sean
10
Jang, Soocheong
10
Ladhari, Riadh
10
Quach, Sara
10
Roy, Sanjit
10
Sparks, Beverley
10
Sreejesh, S.
10
Su, LuJun
10
Torres, Edwin N.
10
Gong, Taeshik
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Izogo, Ernest Emeka
9
Qin, Hong
9
Roberts-Lombard, Mornay
9
Roschk, Holger
9
Akroush, Mamoun N.
8
Bujisic, Milos
8
Gil Saura, Irene
8
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Institution
All
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Springer Fachmedien Wiesbaden
2
University of Madras / Department of Commerce
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
IGI Global
1
IPRI International Performance Research Institute
1
International Conference on Services Management <North Cyprus)>
1
Jacobs Verlag
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Steinbeis-Stiftung für Wirtschaftsförderung
1
Technische Universität Berlin / Universitätsbibliothek
1
Technische Universität Dresden
1
Technische Universität Hamburg
1
UVK Verlagsgesellschaft mbH
1
Verlag Dr. Kovač
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
International journal of hospitality management
228
Journal of retailing and consumer services
214
Journal of business research : JBR
144
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
140
The journal of services marketing
130
The service industries journal
104
Journal of hospitality marketing & management
100
International journal of contemporary hospitality management
93
Journal of travel and tourism marketing
83
Services marketing quarterly
78
The TQM journal : the international review of organizational improvement
73
Tourism management : research, policies, practice
69
International journal of productivity and quality management : IJPQM
66
Journal of air transport management
65
Service business
61
International journal of quality and service sciences
58
Total quality management & business excellence
57
Cogent business & management
55
International journal of services and operations management
55
Journal of service research : JSR
53
International journal of quality & reliability management
51
Asia Pacific journal of marketing and logistics
46
International journal of services, economics and management
46
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Journal of service management
45
Managing service quality : MSQ ; an international journal
42
International journal of services and operations management : IJSOM
38
Quality management journal : QMJ
37
The international journal of bank marketing : IJBM
37
Journal of Asian finance, economics and business : JAFEB
34
International journal of electronic marketing and retailing : IJEMR
30
Journal of strategic marketing
30
Journal of the Academy of Marketing Science
30
Journal of service research
29
Journal of hospitality and tourism insights
26
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
Psychology & marketing
26
Tourism management perspectives : TMP
26
International journal of business information systems : IJBIS
25
Journal of service theory and practice : JSTP
25
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Source
All
ECONIS (ZBW)
6,501
EconStor
6
OLC EcoSci
3
Showing
1
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10
of
6,510
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date (newest first)
date (oldest first)
1
Methodology implications in automotive product-service systems : a systematic literature review
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
13
,
pp. 1632-1668
Persistent link: https://www.econbiz.de/10011817067
Saved in:
2
Deconstructing service quality and customer satisfaction : challenges and directions for future research
Torres, Edwin N.
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 652-677
Persistent link: https://www.econbiz.de/10010402053
Saved in:
3
Service quality measures : systematic literature review and future research directions
Prasad, Ram Komal
;
Verma, Sanjeev
- In:
International journal of management practice : IJMP
15
(
2022
)
1
,
pp. 9-23
Persistent link: https://www.econbiz.de/10012800117
Saved in:
4
Models of satisfaction antecedents : a brief review : an integrative literature review of the most discussed satisfaction models in marketing studies
Macieira, Fernando
;
Oliveira, Tiago
;
Yanaze, Mitsuru
- In:
International journal of services and operations …
36
(
2020
)
3
,
pp. 348-359
Persistent link: https://www.econbiz.de/10012256799
Saved in:
5
Measuring service quality : a systematic review of literature
Roy, Sanjit
;
Lassar, Walfried M.
;
Ganguli, Shirshendu
; …
- In:
International journal of services, economics and management
7
(
2015
)
1
,
pp. 24-52
Persistent link: https://www.econbiz.de/10011607174
Saved in:
6
The application of Kano model in the healthcare industry : a systematic literature review
Materla, Tejaswi
;
Cudney, Elizabeth A.
;
Antony, Jiju
- In:
Total quality management & business excellence
30
(
2019
)
6
,
pp. 660-681
Persistent link: https://www.econbiz.de/10012199777
Saved in:
7
The effects of perceived service quality of audit firms on satisfaction and behavioural intentions : a research on the Istanbul stock exchange listed companies
Türk, Zeynep
;
Avcilar, Mutlu Yüksel
- In:
Research journal of business management
4
(
2010
)
2
,
pp. 156-166
Persistent link: https://www.econbiz.de/10008839975
Saved in:
8
Qualitätssicherung im Treuhandwesen
Koller, Thomas
- In:
Treuhand und Revision : Jahrbuch ...
(
2016
),
pp. 87-101
Persistent link: https://www.econbiz.de/10011632539
Saved in:
9
Quality perception of accounting firm customers
Mainardes, Emerson Wagner
;
Sousa, Gerlane da Silva
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 671-691
Persistent link: https://www.econbiz.de/10013454251
Saved in:
10
What contributes to auditee satisfaction in external ISO 9001 audits?
Lenning, Jan
;
Gremyr, Ida
;
Raharjo, Hendry
- In:
The TQM journal : the international review of …
34
(
2022
)
6
,
pp. 1877-1895
Persistent link: https://www.econbiz.de/10014320957
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