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Explaining satisfaction in double deviation scenarios : the effects of anger and distributive justice
Casado-Díaz, Ana B. (contributor);  … - 2006 - 1. ed.
Persistent link: https://www.econbiz.de/10003377682
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The negative effects of failed service recoveries
Casado-Díaz, Ana B.; Nicolau-Gonzálbez, Juan L.; Más … - 2008
Persistent link: https://www.econbiz.de/10003826363
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The impact of restaurant innovativeness on consumer loyalty : the mediating role of perceived quality
Kim, Eojina; Nicolau, Juan L.; Tang, Liang - In: Journal of hospitality & tourism research : JHTR ; the … 45 (2021) 8, pp. 1464-1488
Persistent link: https://www.econbiz.de/10012624208
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Understanding the dynamics of the quality of airline service attributes : satisfiers and dissatisfiers
Park, Sangwon; Lee, Jin-soo; Nicolau, Juan L. - In: Tourism management : research, policies, practice 81 (2020), pp. 1-8
Persistent link: https://www.econbiz.de/10012297610