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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Großbritannien
136,371
United Kingdom
96,148
Service quality
21,628
Dienstleistungsqualität
20,877
Deutschland
17,520
Germany
14,947
USA
14,728
Wirtschaftsprüfung
13,599
United States
13,331
Financial audit
13,065
Theorie
12,523
Theory
12,294
Controlling
11,682
Organizational behaviour
9,904
Verhalten in Organisationen
9,476
Frankreich
8,529
Management control
8,401
France
6,778
Customer satisfaction
6,690
EU-Staaten
6,631
EU countries
6,539
Employee retention
6,518
Mitarbeiterbindung
6,497
Consumer behaviour
5,920
Schätzung
5,888
Konsumentenverhalten
5,799
Estimation
5,573
Performance management
4,928
Relationship marketing
4,552
Beziehungsmarketing
4,522
Vergleich
4,464
Job satisfaction
4,303
Arbeitszufriedenheit
4,271
Comparison
4,265
Japan
4,100
Performance-Management
3,850
Italien
3,840
Wirtschaftsgeschichte
3,656
Corporate Governance
3,620
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3,017
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1,108
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5,688
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784
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5,504
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169
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58
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52
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52
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52
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50
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35
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28
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28
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16
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16
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10
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7
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4
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4
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4
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3
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3
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3
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2
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2
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1
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English
6,334
German
138
French
1
Italian
1
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Han, Heesup
34
Prentice, Catherine
23
Mattila, Anna S.
22
Prybutok, Victor R.
21
Usman, Osly
19
Sharma, Piyush
18
Wong, IpKin Anthony
17
Shahin, Arash
15
Balaji, M. S.
14
McColl-Kennedy, Janet R.
14
Söderlund, Magnus
14
Bilgihan, Anil
12
Gustafsson, Anders
12
Grégoire, Yany
11
Guchait, Priyanko
11
Su, LuJun
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Amin, Muslim
10
Hsu, Maxwell K.
10
Hyun, Sunghyup Sean
10
Jang, Soocheong
10
Ladhari, Riadh
10
Quach, Sara
10
Ringle, Christian M.
10
Roy, Sanjit
10
Sparks, Beverley
10
Sreejesh, S.
10
Torres, Edwin N.
10
Edvardsson, Bo
9
Gong, Taeshik
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Izogo, Ernest Emeka
9
Qin, Hong
9
Roberts-Lombard, Mornay
9
Svensson, Göran
9
Akroush, Mamoun N.
8
Assaker, Guy
8
Bujisic, Milos
8
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Springer Fachmedien Wiesbaden
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Shaker Verlag
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Journal of retailing and consumer services
221
International journal of hospitality management
217
Journal of business research : JBR
147
The journal of services marketing
131
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
127
The service industries journal
102
Journal of hospitality marketing & management
99
International journal of contemporary hospitality management
92
Journal of travel and tourism marketing
84
Services marketing quarterly
80
Journal of air transport management
66
Tourism management : research, policies, practice
66
The TQM journal : the international review of organizational improvement
64
Service business
61
International journal of quality and service sciences
57
Cogent business & management
56
International journal of services and operations management
55
Journal of service research : JSR
54
Total quality management & business excellence
52
International journal of productivity and quality management : IJPQM
50
International journal of quality & reliability management
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
Asia Pacific journal of marketing and logistics
45
International journal of services, economics and management
45
Journal of service management
45
Managing service quality : MSQ ; an international journal
41
International journal of services and operations management : IJSOM
38
The international journal of bank marketing : IJBM
38
Quality management journal : QMJ
36
Journal of Asian finance, economics and business : JAFEB
34
Journal of the Academy of Marketing Science
33
International journal of electronic marketing and retailing : IJEMR
30
Journal of strategic marketing
30
Journal of service research
29
Tourism management perspectives : TMP
27
Journal of hospitality and tourism insights
26
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
Psychology & marketing
26
International journal of business information systems : IJBIS
25
Journal of service theory and practice : JSTP
25
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Source
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ECONIS (ZBW)
6,464
EconStor
5
OLC EcoSci
3
Showing
1
-
10
of
6,472
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date (newest first)
date (oldest first)
1
Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik
;
Yi, Youjae
;
Choi, Jin Nam
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
Saved in:
2
Effects of perceived justice on the behavioral intention of customers in the banking sector
Mainardes, Emerson Wagner
;
Silva, Marinalva Barros da
; …
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
1
,
pp. 27-49
Persistent link: https://www.econbiz.de/10013336230
Saved in:
3
Differentiation for competitive advantage in a small family business
Douglas, Alex
;
Douglas, Jacqueline
;
Davies, John
- In:
Journal of small business and enterprise development
17
(
2010
)
3
,
pp. 371-386
Persistent link: https://www.econbiz.de/10008653386
Saved in:
4
Managing the Mayo Clinic brand : a case study in staff-developed service performance standards
Kennedy, Denise M.
- In:
The journal of brand management : an international journal
26
(
2019
)
5
,
pp. 538-549
Persistent link: https://www.econbiz.de/10012060162
Saved in:
5
Interaction between functional and relational service quality :
hierarchy
vs. compensation
Martínez-Tur, Vicente
;
Estreder, Yolanda
;
Tomás, Inés
; …
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10013540913
Saved in:
6
The relationship between employee performance management and civil servants' turnover intentions : a test of the mediating roles of system satisfaction and affective commitment
Van Waeyenberg, Thomas
;
Decramer, Adelien
;
Desmidt, …
- In:
Public management review
19
(
2017
)
5/6
,
pp. 747-764
Persistent link: https://www.econbiz.de/10011707119
Saved in:
7
A framework for a customer approach to performance measurement in a service context
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of services and operations management
22
(
2015
)
2
,
pp. 210-220
Persistent link: https://www.econbiz.de/10011522569
Saved in:
8
How customer satisfaction affects employee satisfaction and retention in a professional services context
Frey, Regina Viola
;
Bayón, Tomás
;
Totzek, Dirk
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 503-517
Persistent link: https://www.econbiz.de/10010203516
Saved in:
9
Teachers' views of corporate reputation : influence on behavioral outcomes
Martínez-León, Inocencia María
;
Olmedo-Cifuentes, Isabel
- In:
Annals of public and cooperative economics
93
(
2022
)
3
,
pp. 579-605
Persistent link: https://www.econbiz.de/10013464063
Saved in:
10
Logistikservice als Kernelement des Logistikcontrollings : Performance Management des Kundennutzens
Tschandl, Martin
;
Brunner, Uwe
;
Wilfinger, Daniela
- In:
Supply-Chain- und Logistikcontrolling
,
(pp. 73-94)
.
2014
Persistent link: https://www.econbiz.de/10010259312
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