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The effect of requests for positive evaluations on customer satisfaction ratings
Jones, Michael A.; Taylor, Valerie A.; Reynolds, Kristy E. - In: Psychology & marketing 31 (2014) 3, pp. 161-170
Persistent link: https://www.econbiz.de/10010341747
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Regulatory focus intensity and evaluations of retail experiences
Arnold, Mark J.; Reynolds, Kristy E.; Jones, Michael A.; … - In: Psychology & marketing 31 (2014) 11, pp. 958-975
Persistent link: https://www.econbiz.de/10010460837
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Marketer requests for positive post-purchase satisfaction evaluations : consumer depth interview findings
Jones, Michael A.; Taylor, Valerie A. - In: Journal of retailing and consumer services 41 (2018), pp. 218-226
Persistent link: https://www.econbiz.de/10011808592