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~subject:"Kundenzufriedenheit"
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A multidimensional and hierarc...
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Kundenzufriedenheit
China
127,279
Service quality
21,767
Dienstleistungsqualität
21,016
Wertpapierhandel
8,658
USA
8,303
Securities trading
8,198
United States
7,862
Telekommunikation
7,850
Internationale Wirtschaftsbeziehungen
7,771
International economic relations
7,679
Auslandsinvestition
7,417
Foreign investment
7,323
Wirtschaftswachstum
7,264
Telecommunications
7,231
Economic growth
7,096
Consumer behaviour
7,021
Konsumentenverhalten
6,858
Customer satisfaction
6,731
Theorie
6,119
Theory
5,994
India
5,436
Indien
5,281
Welt
4,924
World
4,860
Deutschland
4,737
Relationship marketing
4,465
Beziehungsmarketing
4,435
Innovation
4,331
Börsenkurs
4,210
Share price
4,148
Germany
4,126
Wirtschaftsreform
4,002
Wirkungsanalyse
3,815
Schätzung
3,809
Aktienmarkt
3,800
Impact assessment
3,776
Stock market
3,749
Estimation
3,725
Economic reform
3,715
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1,121
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5,741
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5,563
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162
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Graue Literatur
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50
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48
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Sammelwerk
17
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10
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4
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2
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English
6,400
German
124
French
1
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1
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Han, Heesup
35
Prentice, Catherine
23
Mattila, Anna S.
22
Prybutok, Victor R.
21
Usman, Osly
19
Sharma, Piyush
18
Wong, IpKin Anthony
17
Balaji, M. S.
14
McColl-Kennedy, Janet R.
14
Shahin, Arash
14
Söderlund, Magnus
14
Bilgihan, Anil
13
Gustafsson, Anders
12
Su, LuJun
12
Grégoire, Yany
11
Ringle, Christian M.
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Amin, Muslim
10
Guchait, Priyanko
10
Hsu, Maxwell K.
10
Hyun, Sunghyup Sean
10
Jang, Soocheong
10
Ladhari, Riadh
10
Quach, Sara
10
Roy, Sanjit
10
Sparks, Beverley
10
Sreejesh, S.
10
Torres, Edwin N.
10
Akroush, Mamoun N.
9
Edvardsson, Bo
9
Gong, Taeshik
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Izogo, Ernest Emeka
9
Qin, Hong
9
Roberts-Lombard, Mornay
9
Ryu, Kisang
9
Walsh, Gianfranco
9
Bujisic, Milos
8
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
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Journal of retailing and consumer services
232
International journal of hospitality management
231
Journal of business research : JBR
144
The journal of services marketing
132
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
128
The service industries journal
104
Journal of hospitality marketing & management
98
International journal of contemporary hospitality management
92
Journal of travel and tourism marketing
90
Services marketing quarterly
79
Tourism management : research, policies, practice
69
Journal of air transport management
65
Service business
63
The TQM journal : the international review of organizational improvement
63
International journal of quality and service sciences
59
Cogent business & management
56
International journal of services and operations management
55
Total quality management & business excellence
54
Journal of service research : JSR
53
International journal of productivity and quality management : IJPQM
50
International journal of quality & reliability management
50
Asia Pacific journal of marketing and logistics
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
International journal of services, economics and management
45
Journal of service management
45
International journal of services and operations management : IJSOM
42
Managing service quality : MSQ ; an international journal
41
The international journal of bank marketing : IJBM
37
Quality management journal : QMJ
36
Journal of Asian finance, economics and business : JAFEB
35
Journal of strategic marketing
34
International journal of electronic marketing and retailing : IJEMR
32
Journal of service research
29
Journal of hospitality and tourism insights
28
Journal of the Academy of Marketing Science
28
Psychology & marketing
27
Tourism management perspectives : TMP
27
International journal of business information systems : IJBIS
26
Marketing intelligence & planning
26
Journal of service theory and practice : JSTP
25
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ECONIS (ZBW)
6,514
EconStor
5
OLC EcoSci
4
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1
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10
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1
The effect of perceived security on consumers' intent to use : satisfaction and loyalty to m-commerce in
China
Xu, Hongjiang
- In:
Journal of electronic commerce in organizations : the …
11
(
2013
)
4
,
pp. 37-51
Persistent link: https://www.econbiz.de/10010252890
Saved in:
2
Antecedents of intention and usage toward customers' mobile commerce : evidence in Vietnam
Han, Sang-Lin
;
Nguyen, T. P. Thao
;
Nguyen, V. Anh
- In:
Journal of global scholars of marketing science : …
26
(
2016
)
2
,
pp. 129-151
Persistent link: https://www.econbiz.de/10011572119
Saved in:
3
Are the generic scales enough to measure service quality of mobile banking? : a comparative analysis of generic service quality measurement scales to mobile banking context
Shankar, Amit
;
Datta, Biplab
;
Jebarajakirthy, Charles
- In:
Services marketing quarterly
40
(
2019
)
3
,
pp. 224-244
Persistent link: https://www.econbiz.de/10012179176
Saved in:
4
Perceived quality of mobile services : a segment-specific analysis
Dickinger, Astrid
-
2007
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003534786
Saved in:
5
Determinants of mobile value-added service continuance : the mediating role of service experience
Wang, Kai
- In:
Information & management : the internat. journal of …
52
(
2015
)
3
,
pp. 261-274
Persistent link: https://www.econbiz.de/10010515285
Saved in:
6
Service quality of mHealth platforms : development and validation of a hierarchical model using PLS
Akter, Shahriar
;
D'Ambra, John
;
Ray, Pradeep Kanta
- In:
Electronic markets : the international journal on …
20
(
2010
)
3/4
,
pp. 209-227
Persistent link: https://www.econbiz.de/10008759994
Saved in:
7
Post-adoption modeling of advanced mobile service use
Tojib, Dewi
;
Tsarenko, Yelena
- In:
Journal of business research : JBR
65
(
2012
)
7
,
pp. 922-928
Persistent link: https://www.econbiz.de/10009562242
Saved in:
8
Do tourism applications' quality and user experience influence its acceptance by tourists?
Palos-Sanchez, Pedro
;
Saura, José Ramón
;
Correia, …
- In:
Review of managerial science : RMS
15
(
2021
)
5
,
pp. 1205-1241
Persistent link: https://www.econbiz.de/10012549742
Saved in:
9
A multidimensional measure of system quality : an empirical study in context of mobile banking apps in India
Gupta, Minakshi
;
Bhatt, Kedar
- In:
International journal of business information systems : …
38
(
2021
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10012695115
Saved in:
10
M-commerce : the nexus between mobile shopping service quality and loyalty
Omar, Suha
;
Mohsen, Kholoud
;
Tsimonis, Georgios
; …
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012502686
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