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Kunden- und mitarbeiterorientierte Organisationsgestaltung industrieller Dienstleistungsunternehmen
Ziemeck, Heike Annemarie Ingeborg - 2006 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003171007
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Kommunale Institutionen und öffentliche Leistungen : Untersuchungen zur kommunalen Effizienz und Zufriedenheit der Bürger
Illy, Annette - 2015
Gemeindetypen in Deutschland -- Dezentralisierung auf kommunaler Ebene -- Effizienzanalyse kommunaler Leistungen … miteinander abgewogen werden. Der Inhalt Gemeindetypen in Deutschland Dezentralisierung auf kommunaler Ebene Effizienzanalyse …
Persistent link: https://www.econbiz.de/10014017669
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Exploring cross channel dissynergies in multichannel systems
Bauer, Hans H.; Falk, Tomas; Schepers, Jeroen J. L.; … - 2008
Persistent link: https://www.econbiz.de/10003755154
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Understanding satisfied and affectively committed clients' lack of referral intent
Hagenbuch, David J.; Wiese, Michael D.; Dose, Jennifer J.; … - In: Services marketing quarterly 29 (2007/08) 3, pp. 24-74
Persistent link: https://www.econbiz.de/10003756461
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The role of product involvement in e-service evaluations
Wang, Paul; Gudergan, Siegfried; Lings, Ian - In: International journal of electronic marketing and … 2 (2008/09) 1, pp. 59-79
Persistent link: https://www.econbiz.de/10003651016
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The effect of buyers' perceptions of environmental uncertainty on satisfaction and loyalty
Wood, John - In: Journal of marketing theory and practice 16 (2008) 4, pp. 309-320
Persistent link: https://www.econbiz.de/10003766168
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Theoretical model of internet shopping : evidence from a survey in Japan
Atchariyachanvanich, Kanokwan; Okada, Hitishi; … - In: International journal of electronic customer … 2 (2008) 1, pp. 16-33
Persistent link: https://www.econbiz.de/10003772079
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Service quality, customer satisfaction, and customer loyalty in Indian commercial banks
Lenka, Usha; Suar, Damodar; Mohapatra, Pratap K. - In: Journal of entrepreneurship 18 (2009) 1, pp. 47-64
Persistent link: https://www.econbiz.de/10003862535
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The role of etail quality, e-satisfaction and e-trust in online loyalty development process
Kim, Jiyoung; Jin, Byoungho; Swinney, Jane L. - In: Journal of retailing and consumer services 16 (2009) 4, pp. 239-247
Persistent link: https://www.econbiz.de/10003864515
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The measurement of the construct satisfaction in higher education
Alves, Helena; Raposo, Mário - In: The service industries journal 29 (2009) 1/2, pp. 203-218
Persistent link: https://www.econbiz.de/10003849585