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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Customer relations
511
Relationship marketing
85
Marketing
68
Kundenmanagement
62
Management
59
Customer loyalty
48
Customer satisfaction
45
Communication in marketing
39
Consumer behaviour
36
Customer service management
36
customer relations
32
Beziehungsmarketing
31
Beziehungsmanagement
28
Electronic commerce
26
Customer services
25
Banking
17
Consumer satisfaction
17
Internet
16
Selling
16
Marketing strategy
15
Success in business
15
Unternehmen
15
Customer retention
14
Innovation
14
Knowledge management
13
Supplier relations
13
Customer orientation
12
Konsumentenverhalten
12
Kundenbindung
12
Trust
12
Aufsatzsammlung
11
Customers
11
Loyalty schemes
11
United Kingdom
11
Advertising
10
Customer services quality
10
Supply chain management
10
Taiwan
10
Competitive advantage
9
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English
11
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Abdulhalim, Hisham
1
Acquaah, Moses
1
Antonetti, Paolo
1
Bellingkrodt, Silvia
1
Bhat, Suhail Ahmad
1
Blois, Keith J.
1
Campbell, Colin L.
1
Crabbe, Margaret J.
1
Cummings, Krista Hill
1
Darzi, Mushtag Ahmad
1
Ferraro, Carla
1
Grzebieniak, Andrzej
1
Jaworski, Bernard J.
1
Kireyev, Pavel
1
Lacoste, Sylvie
1
Larson, Jack
1
Larson, John A.
1
Maklan, Stan
1
Mavrommatis, Alexis
1
Rouquet, Aurélien
1
Sands, Sean
1
Seitchik, Allison E.
1
Shedd, Lois
1
Suquet, Jean-Baptiste
1
Tomaino, Geoffrey
1
Wallenburg, Carl Marcus
1
Wertenbroch, Klaus
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Business horizons
3
African journal of economic and management studies : AJEMS
1
California management review
1
Faculty & research / Insead : working paper series
1
Human relations : towards the integration of the social sciences
1
Olsztyn economic journal
1
The international journal of bank marketing : IJBM
1
The international journal of logistics management
1
The journal of business & industrial marketing
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ECONIS (ZBW)
11
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1
Suppliers' power relationships with industrial key customers
Lacoste, Sylvie
;
Blois, Keith J.
- In:
The journal of business & industrial marketing
30
(
2015
)
5
,
pp. 562-571
Persistent link: https://www.econbiz.de/10011339880
Saved in:
2
The determinants of service recovery in the retail industry : a study of micro and small enterprises in Ghana
Crabbe, Margaret J.
;
Acquaah, Moses
- In:
African journal of economic and management studies : AJEMS
7
(
2016
)
1
,
pp. 54-74
Persistent link: https://www.econbiz.de/10011560487
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3
Evaluation of the influence of a chosen element of insurance companies' employees behaviour on specific aspects of customer relations management
Grzebieniak, Andrzej
- In:
Olsztyn economic journal
8
(
2013
)
2
,
pp. 177-187
Persistent link: https://www.econbiz.de/10010506161
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4
The role of customer relations for innovativeness and customer satisfaction : a comparison of service industries
Bellingkrodt, Silvia
;
Wallenburg, Carl Marcus
- In:
The international journal of logistics management
26
(
2015
)
2
,
pp. 254-274
Persistent link: https://www.econbiz.de/10011478920
Saved in:
5
Denied by an (unexplainable) algorithm : teleological explanations for algorithmic decisions enhance customer satisfaction
Tomaino, Geoffrey
;
Abdulhalim, Hisham
;
Kireyev, Pavel
; …
-
2022
-
Revised version of 2020/39/MKT
Persistent link: https://www.econbiz.de/10013175861
Saved in:
6
Managing your most loyal customer relationships
Larson, John A.
;
Jaworski, Bernard J.
;
Larson, Jack
- In:
Business horizons
64
(
2021
)
1
,
pp. 141-147
Persistent link: https://www.econbiz.de/10012494576
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7
How small service failures drive customer defection : introducing the concept of microfailures
Sands, Sean
;
Campbell, Colin L.
;
Shedd, Lois
;
Ferraro, Carla
- In:
Business horizons
63
(
2020
)
4
,
pp. 573-584
Persistent link: https://www.econbiz.de/10012287580
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8
The differential treatment of women during service recovery : how perceived social power affects consumers' postfailure compensation
Cummings, Krista Hill
;
Seitchik, Allison E.
- In:
Business horizons
63
(
2020
)
5
,
pp. 647-658
Persistent link: https://www.econbiz.de/10012301448
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9
A better way to manage customer experience : lessons from the Royal Bank of Scotland
Maklan, Stan
;
Antonetti, Paolo
;
Whitty, Steve
- In:
California management review
59
(
2017
)
2
,
pp. 92-115
Persistent link: https://www.econbiz.de/10011697214
Saved in:
10
Customer relationship management : an approach to competitive advantage in the banking sector by exploring the mediational role of loyalty
Bhat, Suhail Ahmad
;
Darzi, Mushtag Ahmad
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
3
,
pp. 388-410
Persistent link: https://www.econbiz.de/10011593782
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