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Verifying dynamic Kano's model to support new product/service development

Borgianni, Yuri - In: Journal of industrial engineering and management : JIEM 11 (2018) 3, pp. 569-587

ensuring customer satisfaction, thus forecasting techniques could be worthwhile. Within Kano's method, trajectories of quality …

Persistent link: https://www.econbiz.de/10011921887

Relationships among customer satisfaction, delight, and loyalty in the hospitality industry

Kim, Mi Ran; Vogt, Christine; Knutson, Bonnie J. - In: Journal of hospitality & tourism research : JHTR ; the … 39 (2015) 2, pp. 170-197

Persistent link: https://www.econbiz.de/10011282980

Motivating shoppers to come back : modeling consumer behaviour in retailer loyalty programs

Parahoo, Sanjai K. - In: Issues of business and law 4 (2012), pp. 106-118

Persistent link: https://www.econbiz.de/10011288931

The impact of servicescape cues on consumer prepurchase authenticity assessment and patronage intentions to ethnic restaurants

Wang, Chen-Ya; Mattila, Anna S. - In: Journal of hospitality & tourism research : JHTR ; the … 39 (2015) 3, pp. 346-372

Persistent link: https://www.econbiz.de/10011313049

Changing consumer behavior paradigms

Parahoo, Sanjai; Harvey, Heather; Radi, Gihad - In: Corporate reputation review : an international journal 17 (2014) 1, pp. 64-77

Persistent link: https://www.econbiz.de/10010350846

Does customer satisfaction on product quality illustrates loyalty of agricultural product?

Sadeli, Agriani H.; Utami, Hesty N.; Rahmanissa, Rayi - In: International journal of applied business and economic … 14 (2016) 1, pp. 223-232

Persistent link: https://www.econbiz.de/10011547456

Perceived product necessity, perceived value, customer satisfaction and affective attitude : an integrative model

Makanyeza, Charles; Macheyo, Rudo; Du Toit, Francois - In: Journal of African business 17 (2016) 1, pp. 69-86

Persistent link: https://www.econbiz.de/10011559273

The antecedents and consequences of customer hedonism in hospitality services

Lim, Weng Marc - In: Journal of hospitality marketing & management 23 (2014) 5/6, pp. 626-651

Persistent link: https://www.econbiz.de/10010402055

Consumer buying behavior towards e-commerce : a survey study of consumers at a selected online shopping Site in Dhaka, Bangladesh

Abir, Tanvir; Husain, Taha; Waliullah, Shaikh Sabbir Ahmed - In: Inventi impact: international trade (2021) 2, pp. 115-127

Persistent link: https://www.econbiz.de/10012659605

Do women customers love to talk about financial brands? : an empirical evidence on the mediated service responsiveness and brand sincerity in creating a positive word of mouth

Zaman, Umer; Bolia, Brajesh; Anjam, Mahwish - In: Cogent business & management 8 (2021) 1, pp. 1-22

The difference in purchase behavior between male and female consumers is a well-established narrative because of the considerable differences in their buying preferences and decision-making approaches. Women buyer market for financial products is an untapped yet promising segment, however,...

Persistent link: https://www.econbiz.de/10012643079

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