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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
65
Konsumentenverhalten
55
Globalization
21
Cultural identity
17
Globalisierung
17
Kulturelle Identität
17
Canada
16
International marketing
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Internationales Marketing
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Culture
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Customer satisfaction
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Online retailing
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Online-Handel
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Welt
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World
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China
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Ethnic group
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Ethnische Gruppe
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Kanada
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Service quality
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Dienstleistungsqualität
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Website
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Brand management
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Markenführung
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Marketing management
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Marketingmanagement
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USA
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Acculturation
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Markenartikel
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Materialism
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Soziale Integration
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English
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Laroche, Michel
7
Mazaheri, Ebrahim
2
Shobeiri, Saeed
2
Ueltschy, Linda C.
2
Bocaranda, Claudia
1
Borges, Adilson
1
Chebat, Jean-Charles
1
Cho, Hyuksoo
1
Kalamas, Maria
1
Li, Yaoqi
1
Makdessian, Lucy
1
Rita, Paulo
1
Spielmann, Nathalie
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Toffoli, Roy
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Yingwei, Ren
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Zhang, Chun
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Zhang, Man
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Zourrig, Haithem
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Journal of business research : JBR
3
International journal of hospitality management
1
International journal of retail & distribution management
1
Journal of marketing communications
1
Journal of retailing and consumer services
1
Multinational business review
1
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ECONIS (ZBW)
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1
Consumer revenge behavior : a cross-cultural perspective
Zourrig, Haithem
;
Chebat, Jean-Charles
;
Toffoli, Roy
- In:
Journal of business research : JBR
62
(
2009
)
10
,
pp. 995-1001
Persistent link: https://www.econbiz.de/10003887612
Saved in:
2
Is there really an Asian connection? : professional service quality perceptions and customer satisfaction
Ueltschy, Linda C.
;
Laroche, Michel
;
Zhang, Man
;
Cho, …
- In:
Journal of business research : JBR
62
(
2009
)
10
,
pp. 972-979
Persistent link: https://www.econbiz.de/10003887599
Saved in:
3
A Pan-European approach to customer satisfaction : an optimal strategy?
Ueltschy, Linda C.
;
Laroche, Michel
;
Rita, Paulo
; …
- In:
Multinational business review
16
(
2008
)
3
,
pp. 41-71
Persistent link: https://www.econbiz.de/10003890261
Saved in:
4
How service seasons the experience : measuring hospitality servicescapes
Spielmann, Nathalie
;
Laroche, Michel
;
Borges, Adilson
- In:
International journal of hospitality management
31
(
2012
)
2
,
pp. 360-368
Persistent link: https://www.econbiz.de/10009503312
Saved in:
5
How customers respond to the assistive intent of an E-retailer?
Shobeiri, Saeed
;
Mazaheri, Ebrahim
;
Laroche, Michel
- In:
International journal of retail & distribution management
42
(
2014
)
5
,
pp. 369-389
Persistent link: https://www.econbiz.de/10010384614
Saved in:
6
Reaching the boiling point: consumers' negative affective reactions to firm-attributed service failures
Kalamas, Maria
;
Laroche, Michel
;
Makdessian, Lucy
- In:
Journal of business research : JBR
61
(
2008
)
8
,
pp. 813-824
Persistent link: https://www.econbiz.de/10003736755
Saved in:
7
Is beauty a premium? : a study of the physical attractiveness effect in service encounters
Li, Yaoqi
;
Zhang, Chun
;
Laroche, Michel
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 215-225
Persistent link: https://www.econbiz.de/10012114155
Saved in:
8
Creating the right customer experience online : the influence of culture
Shobeiri, Saeed
;
Mazaheri, Ebrahim
;
Laroche, Michel
- In:
Journal of marketing communications
24
(
2018
)
3
,
pp. 270-290
Persistent link: https://www.econbiz.de/10011852960
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