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Service value and switching barriers : a personal values perspective

Pham Ngoc Thuy; Le Nguyen Hau; Evangelista, Felicitas - In: The service industries journal 36 (2016) 3/4, pp. 142-162

Persistent link: https://www.econbiz.de/10011564533

The influence of personal values and demographic variables on customer loyalty in the banking industry

Henrique, Jorge Luiz; Matos, Celso Augusto de - In: The international journal of bank marketing : IJBM 33 (2015) 4, pp. 571-587

Persistent link: https://www.econbiz.de/10011384274

Do personal values affect perceptions of the hospitality performance?

Beldona, Srikanth; Kher, Hemant V.; Bernard, Shaniel - In: International journal of hospitality management 87 (2020), pp. 1-10

Persistent link: https://www.econbiz.de/10012241939

Impact of shared history on customers' service evaluations

Al Hakim, Zeina T.; Sengupta, Sanchayan; Cuny, Caroline - In: Journal of retailing and consumer services 55 (2020), pp. 1-10

Persistent link: https://www.econbiz.de/10012268822

Value-based customers satisfaction and continuance intention for mobile financial services : the roles of utilitarian, hedonic, and personal values

Omigie, N. O. - 2017

"M-PESA" mobile financial service has remained a dominate player in the Kenya financial service market. This study presents a conceptual research model that is grounded in means-end theory. It connects customer value hierarchy to customer attitudes and post-adoption outcomes behavior. It aims to...

Persistent link: https://www.econbiz.de/10011774587