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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Dienstleistung
7,051
Services
3,656
Dienstleistungsmanagement
1,586
Service management
1,578
Virtual team
1,471
Virtuelles Team
1,471
Dienstleistungssektor
1,420
Deutschland
1,413
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1,292
Germany
1,197
Theorie
966
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956
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786
Professional services
785
Dienstleistungsqualität
783
Service quality
781
Innovation
756
Arbeitsgruppe
672
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672
Beziehungsmarketing
565
Relationship marketing
561
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503
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485
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476
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454
Unternehmensdienstleistung
447
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440
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436
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424
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389
Services marketing
386
Virtual organization
361
Virtuelle Organisation
361
Konsumentenverhalten
357
Consumer behaviour
355
Social Web
343
Social web
343
Service innovation
321
Customer satisfaction
316
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25
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English
267
German
52
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Sharma, Piyush
4
Gouthier, Matthias
3
Gouthier, Matthias H. J.
3
Gustafsson, Anders
3
McColl-Kennedy, Janet R.
3
Rayburn, Steven W.
3
Stauss, Bernd
3
Aksoy, Lerzan
2
Alkire, Linda
2
Altinay, Levent
2
Anderson, Sidney
2
Barnes, Donald C.
2
Benoit, Sabine
2
Berry, Leonard L.
2
Böhmann, Tilo
2
Cheung, Fung Yi Millissa
2
Edvardsson, Bo
2
Falk, Tomas
2
Falter, Mareike
2
Furrer, Olivier
2
Gabbott, Mark
2
Gleitsmann, Sinje
2
Guchait, Priyanko
2
Gusenbauer, Birgit
2
Guttzeit, Mandy
2
Hadwich, Karsten
2
Hahn, Kathrin
2
Huiskonen, Janne
2
Karppinen, Henri
2
Kim, Namwoon
2
Korai, Bernard
2
Kuppelwieser, Volker
2
Landry, Mikèle
2
Langmann, Kristin
2
Mattila, Anna S.
2
Mittal, Vikas
2
Ostrom, Amy L.
2
Paluch, Stefanie
2
Roschk, Holger
2
Roth, Stefan
2
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Center for Service Excellence
1
Deutschland / Bundeswehr / Universität Hamburg
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
ICServ <5., 2017, Wien>
1
International Conference on Services Management <North Cyprus)>
1
Springer Fachmedien Wiesbaden
1
Technische Universität Hamburg
1
Verlag Dr. Kovač
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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The journal of services marketing
15
International journal of hospitality management
13
Journal of service research : JSR
11
The service industries journal
11
Journal of service management
10
International journal of contemporary hospitality management
8
Services marketing quarterly
8
Journal of retailing and consumer services
7
Journal of business research : JBR
6
Journal of service research
5
International journal of services and operations management
4
Journal of service theory and practice : JSTP
4
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
4
Service Value als Werttreiber : Konzepte, Messung und Steuerung
4
Service business
4
SpringerLink / Bücher
4
Gabler Edition Wissenschaft
3
International journal of quality and service sciences
3
International journal of services, economics and management
3
Journal of service theory and practice
3
Management decision : MD
3
Tourism management : research, policies, practice
3
Fokus Dienstleistungsmarketing
2
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
2
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
2
Global cases on hospitality industry
2
Harvard business review : HBR
2
Human systems management : HSM
2
Ilmenauer Schriften zur Betriebswirtschaftslehre
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of business innovation and research : IJBIR
2
International journal of innovation management
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
International journal of production economics
2
Journal of management information systems : JMIS
2
Journal of marketing
2
Journal of marketing theory and practice
2
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Managing service quality : MSQ ; an international journal
2
Marketing intelligence & planning
2
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ECONIS (ZBW)
316
USB Cologne (EcoSocSci)
1
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317
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1
Waiting in multi-stage services : an exploration across service industries
Bergh, Dennis G. von
;
Ghijsen, Paul W. T.
;
Gelderman, …
- In:
International journal of business and globalisation : IJBG
14
(
2015
)
2
,
pp. 187-207
Persistent link: https://www.econbiz.de/10011530675
Saved in:
2
Service sectors in India issues, challenges and opportunities
Jeyakumar, S.
(
ed.
);
Muthukumar, V.
(
ed.
)
-
2019
Persistent link: https://www.econbiz.de/10012108023
Saved in:
3
Kundenmitwirkung bei der Dienstleistungsspezifizierung : Auswirkungen auf Kundenbeurteilung und -verhalten
Straus, Lennart
-
2017
Persistent link: https://www.econbiz.de/10011582938
Saved in:
4
Serviceology for services : 5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017 : proceedings
Hara, Yoshinori
(
ed.
);
Karagiannis, Dimitris
(
ed.
)
-
ICServ <5., 2017, Wien>
-
2017
Persistent link: https://www.econbiz.de/10011664142
Saved in:
5
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
6
Towards an efficient IS service management: the internal customers' zone of tolerance
Ribeiro, Hugo
;
Barbosa, Belem
- In:
International journal of services and operations management
28
(
2017
)
2
,
pp. 141-162
Persistent link: https://www.econbiz.de/10011859672
Saved in:
7
A quality system's impact on the service experience
Smith, Jeffery
;
Anderson, Sidney
;
Fox, Gavin
- In:
International journal of operations & production …
37
(
2017
)
12
,
pp. 1817-1839
Persistent link: https://www.econbiz.de/10011814762
Saved in:
8
The moderating role of service innovation on the relationship between customer satisfaction and customer value : a case of 3-star hotels in Jakarta
Sukwadi, Ronald
- In:
International journal of services, economics and management
8
(
2017
)
1/2
,
pp. 18-34
Persistent link: https://www.econbiz.de/10011892259
Saved in:
9
Service systems : a broadened framework and research agenda on value propositions, engagement, and service experience
Chandler, Jennifer D.
;
Lusch, Robert F.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 6-22
Persistent link: https://www.econbiz.de/10010483444
Saved in:
10
Retrospective: compatibility management : customer-to-customer relationships in service environments
Martin, Charles L.
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 11-15
Persistent link: https://www.econbiz.de/10011445595
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