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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Relationship marketing
25,457
Beziehungsmarketing
25,435
Consumer behaviour
9,064
Konsumentenverhalten
9,064
Customer satisfaction
5,532
Service quality
3,996
Dienstleistungsqualität
3,992
B-to-B-Marketing
3,478
Business-to-business marketing
3,477
Lieferantenmanagement
3,181
Supplier relationship management
3,181
Brand management
2,779
Markenführung
2,777
Deutschland
2,742
Germany
2,641
Theorie
2,596
Theory
2,594
Kundenmanagement
2,561
Marketingmanagement
2,270
Marketing management
2,228
Social Web
2,182
Social web
2,182
Electronic Commerce
2,054
Markenimage
1,971
Brand image
1,968
E-commerce
1,909
Online-Marketing
1,720
Internet marketing
1,682
Kundenwert
1,629
Customer value
1,563
Kundenintegration
1,513
Customer integration
1,512
Vertrauen
1,444
Confidence
1,428
Einzelhandel
1,370
Retail trade
1,350
Brand
1,334
Markenartikel
1,322
Online retailing
1,305
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Online availability
All
Undetermined
2,571
Free
939
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Article
4,653
Book / Working Paper
865
Journal
3
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All
Article in journal
4,389
Aufsatz in Zeitschrift
4,389
Aufsatz im Buch
256
Book section
256
Hochschulschrift
129
Thesis
100
Graue Literatur
94
Non-commercial literature
94
Working Paper
60
Arbeitspapier
59
Conference paper
42
Konferenzbeitrag
42
Case study
29
Fallstudie
29
Aufsatzsammlung
27
Collection of articles of several authors
25
Sammelwerk
25
Guidebook
16
Ratgeber
16
Konferenzschrift
5
Lehrbuch
5
Reprint
5
Textbook
5
Collection of articles written by one author
4
Sammlung
4
Bibliografie
3
Handbook
3
Handbuch
3
Conference proceedings
2
Elektronischer Datenträger
2
Accompanied by computer file
1
Bibliografie enthalten
1
Bibliography included
1
Checkliste
1
Elektronischer Datenträger als Beilage
1
Fallstudiensammlung
1
Festschrift
1
Forschungsbericht
1
Interview
1
Mikroform
1
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Language
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English
5,164
German
357
French
1
Italian
1
Author
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Han, Heesup
33
Svensson, Göran
24
Homburg, Christian
22
Mattila, Anna S.
20
Prentice, Catherine
19
Gil Saura, Irene
16
Mittal, Vikas
16
Aksoy, Lerzan
14
Gustafsson, Anders
13
Hyun, Sunghyup Sean
13
Usman, Osly
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Kim, Wansoo
12
Klaus, Philipp
12
Rather, Raouf Ahmad
12
Roberts-Lombard, Mornay
12
Stock-Homburg, Ruth
12
Balaji, M. S.
11
Blut, Markus
11
Evanschitzky, Heiner
11
Keiningham, Timothy
11
Loureiro, Sandra Maria Correia
11
Quach, Sara
11
Töpfer, Armin
11
Wieseke, Jan
11
Bang, Nguyen
10
Barnes, Donald C.
10
Bruhn, Manfred
10
McColl-Kennedy, Janet R.
10
Park, Jungkun
10
So, Kevin Kam Fung
10
Stauss, Bernd
10
Van Vaerenbergh, Yves
10
Casidy, Riza
9
Gong, Taeshik
9
Grégoire, Yany
9
Hollebeek, Linda D.
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
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Springer Fachmedien Wiesbaden
6
Harvard Graduate School of Business Administration
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
Conference Board
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Eric Cuvillier <Firma>
1
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
Nomos Verlagsgesellschaft
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Shaker Verlag
1
Tartu Ülikool
1
Technische Universität Dresden
1
Universität Mannheim
1
Verlag Dr. Kovač
1
Walter de Gruyter GmbH & Co. KG
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
Journal of retailing and consumer services
256
International journal of hospitality management
146
Journal of business research : JBR
146
The journal of services marketing
109
The service industries journal
67
Journal of hospitality marketing & management
64
Journal of travel and tourism marketing
59
International journal of contemporary hospitality management
53
Tourism management : research, policies, practice
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Cogent business & management
47
Industrial marketing management : the international journal for industrial and high-tech firms
46
Journal of service research : JSR
44
Services marketing quarterly
43
Service business
42
Asia Pacific journal of marketing and logistics
41
Journal of service management
41
Journal of strategic marketing
41
The journal of business & industrial marketing
37
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
The TQM journal : the international review of organizational improvement
35
The international journal of bank marketing : IJBM
34
Journal of the Academy of Marketing Science
33
International journal of electronic customer relationship management : IJECRM
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Psychology & marketing
31
Journal of service research
29
International journal of electronic marketing and retailing : IJEMR
28
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Total quality management & business excellence
25
European journal of marketing : EJM
24
Journal of hospitality and tourism insights
24
Journal of retailing
24
SpringerLink / Bücher
24
International journal of quality and service sciences
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
Journal of marketing
22
The international review of retail, distribution and consumer research
22
Journal of Asian finance, economics and business : JAFEB
21
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ECONIS (ZBW)
5,520
EconStor
1
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1
Zufriedenheitsdynamik : eine
Panelanalyse
bei industriellen Dienstleistungen
Doorn, Jenny van
-
2004
-
1. Aufl.
Persistent link: https://www.econbiz.de/10002071222
Saved in:
2
Emerging frontiers within B2B marketing: understanding customer needs and managing the customer experience
Rich, Michael K.
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10003976034
Saved in:
3
Service quality, trust, commitment and service differentiation in business relationships
Chenet, Pierre
;
Dagger, Tracey S.
;
O'Sullivan, Don
- In:
The journal of services marketing
24
(
2010
)
5
,
pp. 335-346
Persistent link: https://www.econbiz.de/10008653371
Saved in:
4
Development of customer satisfaction and customer loyalty in business to business markets
Kuenzel, Sven
- In:
Journal of international business and economics : JIBE
9
(
2009
)
4
,
pp. 78-87
Persistent link: https://www.econbiz.de/10003927603
Saved in:
5
Refining value-based differentiation in business relationships : a study of the higher order relationship building blocks that influence behavioural intentions
Hutchinson, David
;
Wellington, William J.
;
Saad, Mohammed
; …
- In:
Industrial marketing management : the international …
40
(
2011
)
3
,
pp. 465-478
Persistent link: https://www.econbiz.de/10008991564
Saved in:
6
How manufacturer market orientation influences B2B customer satisfaction and retention : empirical investigation of the three market orientation components
Guo, Chiquan
;
Wang, Yong Jian
- In:
The journal of business & industrial marketing
30
(
2015
)
2
,
pp. 182-193
Persistent link: https://www.econbiz.de/10010532053
Saved in:
7
Suppliers' power relationships with industrial key customers
Lacoste, Sylvie
;
Blois, Keith J.
- In:
The journal of business & industrial marketing
30
(
2015
)
5
,
pp. 562-571
Persistent link: https://www.econbiz.de/10011339880
Saved in:
8
The impact of customer participation : the employee's perspective
Chen, Chih-cheng Volvic
;
Chen, Chih-jou Jay
;
Lin, …
- In:
The journal of business & industrial marketing
30
(
2015
)
5
,
pp. 486-497
Persistent link: https://www.econbiz.de/10011339913
Saved in:
9
An application of European Customer Satisfaction Index (ECSI) in business to business (B2B) context
Askariazad, Mohammad Hossein
;
Babakhani, Nazila
- In:
The journal of business & industrial marketing
30
(
2015
)
1
,
pp. 17-31
Persistent link: https://www.econbiz.de/10010526576
Saved in:
10
The effect of customer relationship management adoption in business-to-business markets
Ata, U. Zeynep
;
Toker, Aysegul
- In:
The journal of business & industrial marketing
27
(
2012
)
6
,
pp. 497-507
Persistent link: https://www.econbiz.de/10009665463
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