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An alternative approach in service quality : an e-banking case study
González, Marvin E.; Mueller, Rene Dentiste; Mack, … - In: Quality management journal : QMJ 15 (2008) 1, pp. 41-58
Persistent link: https://www.econbiz.de/10003783523
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Tailoring online retail strategies to increase customer satisfaction and loyalty
Souitaris, Vangelis; Balabanis, George - In: Long range planning : LRP ; international journal of … 40 (2007) 2, pp. 244-261
Persistent link: https://www.econbiz.de/10003512640
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The effects of loyalty programs on customer satisfaction, trust, and loyalty toward high- and low-end fashion retailers
Stathopoulou, Anastasia; Balabanis, George - In: Journal of business research : JBR 69 (2016) 12, pp. 5801-5808
Persistent link: https://www.econbiz.de/10011597513
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"Regretting your brand-self?" : the moderating role of consumer-brand identification on consumer responses to purchase regret
Davvetas, Vasileios; Diamantopoulos, Adamantios - In: Journal of business research : JBR 80 (2017), pp. 218-227
Persistent link: https://www.econbiz.de/10011771503
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Measuring experienced emotions during service recovery encounters : construction and assessment of the ESRE scale
Schoefer, Klaus; Diamantopoulos, Adamantios - In: Service business : an international journal 2 (2008) 1, pp. 65-81
Persistent link: https://www.econbiz.de/10003692368