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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Service quality
31
Dienstleistungsqualität
30
Emotion
29
Consumer behaviour
27
Konsumentenverhalten
25
Relationship marketing
25
Beziehungsmarketing
24
Australia
21
Australien
18
Customer satisfaction
17
Dienstleistungssektor
14
Diversity management
12
Service industry
12
Health care
11
Beschwerdemanagement
9
Complaint management
9
Diversity Management
9
Gesundheitsversorgung
9
Betriebliche Wertschöpfung
8
Customer experience
8
Dienstleistung
8
Marketing not elsewhere classified
8
Organizational behaviour
8
Services
8
Value creation
8
China
7
Customer service
7
Customer value
7
Kundenservice
7
Kundenwert
7
Verhalten in Organisationen
7
Arbeitspsychologie
6
Gesundheitswesen
6
Health care system
6
Rebekah Russell-Bennett
6
Satisfaction
6
Well-being
6
Arbeitsgruppe
5
Customer integration
5
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6
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2
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15
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English
16
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McColl-Kennedy, Janet R.
16
Sweeney, Jillian C.
4
Danaher, Peter J.
3
Danaher, Tracey S.
3
Gustafsson, Anders
3
Dagger, Tracey S.
2
Gallan, Andrew S.
2
Patterson, Paul G.
2
Witell, Lars
2
Aksoy, Lerzan
1
Barakshina, Tatiana
1
Brady, Michael K.
1
Cheung, Lilliemay
1
Conroy, Denise M.
1
Ferrier, Elizabeth
1
Field, Joy M.
1
Figueiredo, Bernardo
1
Ford, Robert C.
1
Fotheringham, Darima
1
Frow, Pennie
1
Go Jefferies, Josephine
1
Gollnhofer, Johanna Franziska
1
Hibbert, Sally
1
Huang, Ming-Hui
1
Lemon, Katherine N.
1
Lervik-Olsen, Line
1
Lu, Zhi
1
Luca, Nadina
1
Nguyen, Doan
1
Nguyen, Doan T.
1
Orsingher, Chiara
1
Ostrom, Amy L.
1
Payne, Adrian
1
Roy, Sanjit
1
Sirianni, Nancy J.
1
Smith, Amy K.
1
Snyder, Hannah
1
Spanjol, Jelena
1
Subramony, Mahesh
1
Surachartkumtonkun, Jiraporn
1
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Journal of service research : JSR
4
Journal of business research : JBR
3
Journal of service research
2
The journal of services marketing
2
Business horizons
1
California management review
1
European journal of marketing : EJM
1
Journal of service management
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ECONIS (ZBW)
16
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1
Customer rage : triggers, tipping points, and take-outs
Patterson, Paul G.
;
McColl-Kennedy, Janet R.
;
Smith, Amy K.
- In:
California management review
52
(
2009/10
)
1
,
pp. 6-28
Persistent link: https://www.econbiz.de/10003960175
Saved in:
2
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
3
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
4
Unpacking customer rage elicitation : a dynamic model
Surachartkumtonkun, Jiraporn
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 177-192
Persistent link: https://www.econbiz.de/10011283710
Saved in:
5
Organizational strategies for filling the customer can-do/must-do gap
Ford, Robert C.
;
McColl-Kennedy, Janet R.
- In:
Business horizons
58
(
2015
)
4
,
pp. 459-468
Persistent link: https://www.econbiz.de/10011300878
Saved in:
6
Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.
;
Danaher, Tracey S.
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
Saved in:
7
Matching service recovery solutions to customer recovery preferences
Nguyen, Doan T.
;
McColl-Kennedy, Janet R.
;
Dagger, Tracey S.
- In:
European journal of marketing : EJM
46
(
2012
)
9
,
pp. 1171-1194
Persistent link: https://www.econbiz.de/10009661665
Saved in:
8
Selective halo effects arising from improving the interpersonal skills of frontline employees
Dagger, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
; …
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 488-502
Persistent link: https://www.econbiz.de/10010203520
Saved in:
9
Who wants a relationship anyway? : conditions when consumers expect a relationship with their service provider
Danaher, Peter J.
;
Conroy, Denise M.
;
McColl-Kennedy, …
- In:
Journal of service research : JSR
11
(
2008/09
)
1
,
pp. 43-62
Persistent link: https://www.econbiz.de/10003750012
Saved in:
10
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
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