Narrow search
Showing 1 - 4 of 4
Cover Image
Exploring e-service quality and its relation with customer satisfaction in the banking sector : an Indian experience
Agrawal, Vivek; Seth, Nitin; Seth, Dinesh; Tripathi, Vikas - In: International journal of business information systems : … 32 (2019) 4, pp. 489-506
Persistent link: https://www.econbiz.de/10012159053
Cover Image
Ranking of critical success factors for online retailing by TOPSIS approach
Singh, Shaina; Singh, Rajesh K.; Seth, Nitin - In: International journal of productivity and quality … 21 (2017) 3, pp. 359-374
Persistent link: https://www.econbiz.de/10011751226
Cover Image
Prioritizing enablers for service quality in healthcare sector : a DEMATEL approach
Gupta, Nitin; Vrat, Prem; Ojha, Ravindra - In: Journal of health organization and management 36 (2022) 5, pp. 633-649
Persistent link: https://www.econbiz.de/10013367397
Cover Image
People quality measurement in service industry : a new approach
Gupta, Nitin; Vrat, Prem; Ojha, Ravindra - In: Metamorphosis : a journal of management research 22 (2023) 1, pp. 55-72
Persistent link: https://www.econbiz.de/10014321075