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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
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Business horizons
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Services marketing quarterly
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The Cornell School of hotel administration handbook of applied hospitality strategy
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The journal of services marketing
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ECONIS (ZBW)
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Solutions for customer complaints about offshoring and outsourcing services
Honeycutt, Earl D.
;
Magnini, Vincent P.
;
Thelen, Shawn T.
- In:
Business horizons
55
(
2012
)
1
,
pp. 33-42
Persistent link: https://www.econbiz.de/10009500644
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2
Are your satisfied customers loyal?
Skogland, Iselin
;
Siguaw, Judy A.
- In:
The Cornell School of hotel administration handbook of …
,
(pp. 331-345)
.
2010
Persistent link: https://www.econbiz.de/10008667132
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3
Tourists' life satisfaction at home and away : a tale of two cities
Simpson, Penny M.
;
Siguaw, Judy A.
;
Sheng, Xiaojing
- In:
Journal of travel research : a quarterly publication of …
55
(
2016
)
2
,
pp. 161-175
Persistent link: https://www.econbiz.de/10011432529
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4
US winter migrants' park community attributes : an importance-performance analysis
Sheng, Xiaojing
;
Simpson, Penny M.
;
Siguaw, Judy A.
- In:
Tourism management : research, policies, practice
43
(
2014
),
pp. 55-67
Persistent link: https://www.econbiz.de/10010351369
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5
Service productivity, satisfaction, and the impact on service firm performance
Rew, Dongjun
;
Siguaw, Judy A.
;
Sheng, Xiaojing
- In:
Services marketing quarterly
41
(
2020
)
4
,
pp. 344-357
Persistent link: https://www.econbiz.de/10012607279
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6
Servicescape attributes and consumer well-being
Sheng, Xiaojing
;
Siguaw, Judy A.
;
Simpson, Penny M.
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 676-685
Persistent link: https://www.econbiz.de/10011590769
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