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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Customer value
4
Kundenwert
4
Beziehungsmarketing
2
Customer satisfaction
2
Dienstleistungsqualität
2
Measurement
2
Messung
2
Relationship marketing
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Service quality
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Strategic management
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Strategisches Management
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market orientation
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profitability
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structural equation models
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1993-2000
1
Arbeitsethik
1
Arbeitszufriedenheit
1
Betriebliche Kennzahl
1
Capabilities
1
Capacidades
1
Corporate Governance
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Corporate governance
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Cross-cultural management
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Customer Relationship Management
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Customer Value
1
Dienstleistungsmanagement
1
Dynamic capabilities
1
Dynamische Kompetenzen
1
Empirical method
1
Empirische Methode
1
Executive board
1
Financial ratio
1
Führungskräfte
1
Gestión de la Relación con el Cliente.
1
Interkulturelles Management
1
Job satisfaction
1
Knowledge Processes
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Kooperative Führung
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Gremler, Dwayne D.
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Ruiz, David Martín
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Washburn, Judith H.
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Carrión, Gabriel Cepeda
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Cepeda Carrión, Gabriel
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Handbook of partial least squares : concepts, methods and applications
1
Journal of business research : JBR
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ECONIS (ZBW)
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Service value revisited : specifying a higher-order, formative measure
Ruiz, David Martín
;
Gremler, Dwayne D.
;
Washburn, Judith H.
- In:
Journal of business research : JBR
61
(
2008
)
12
,
pp. 1278-1291
Persistent link: https://www.econbiz.de/10003784938
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2
Reframing customer value in a service-based paradigm : an evaluation of a formative measure in a multi-industry, cross-cultural context
Ruiz, David Martín
;
Gremler, Dwayne D.
;
Washburn, Judith H.
- In:
Handbook of partial least squares : concepts, methods …
,
(pp. 535-566)
.
2010
Persistent link: https://www.econbiz.de/10003944669
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