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Procedural justice, ethical climate and service outcomes in restaurants
Luria, Gil; Yagil, Dana - In: International journal of hospitality management 27 (2008) 2, pp. 276-283
Persistent link: https://www.econbiz.de/10003687502
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Customer forgiveness of unsatisfactory service : manifestations and antecedents
Yagil, Dana; Luria, Gil - In: Service business 10 (2016) 3, pp. 557-579
Persistent link: https://www.econbiz.de/10011722357
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The service providers
Yagil, Dana - 2008
Persistent link: https://www.econbiz.de/10003640074
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Service employees' trait authenticity and customer satisfaction
Yagil, Dana; Medler-Liraz, Hana - In: Individual sources, dynamics, and expressions of …, (pp. 169-185). 2013
Persistent link: https://www.econbiz.de/10010222125
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The effect of customer social status and dissatisfaction on service performance
Yagil, Dana; Medler-Liraz, Hana - In: Service business 13 (2019) 1, pp. 153-169
Persistent link: https://www.econbiz.de/10011965888