Service employees' trait authenticity and customer satisfaction
Dana Yagil and Hana Medler-Liraz
| Year of publication: |
2013
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|---|---|
| Authors: | Yagil, Dana ; Medler-Liraz, Hana |
| Published in: |
Individual sources, dynamics, and expressions of emotion : [contributions to the 2012 International Conference on Emotion and Organizational Life held in Helsinki, Finland]. - Bingley [u.a.] : Emerald, ISBN 978-1-78190-888-4. - 2013, p. 169-185
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| Subject: | Arbeitskräfte | Workforce | Dienstleistungssektor | Service industry | Emotion | Kundenzufriedenheit | Customer satisfaction |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010222125