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~subject:"Kundenzufriedenheit"
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Subject
All
Kundenzufriedenheit
Relationship marketing
26,282
Beziehungsmarketing
25,608
Consumer behaviour
8,985
Konsumentenverhalten
8,952
Customer satisfaction
5,468
Service quality
3,949
Dienstleistungsqualität
3,938
Brand management
2,574
Markenführung
2,571
Deutschland
2,261
Theorie
2,228
Germany
2,223
Theory
2,223
Lieferantenmanagement
2,183
Supplier relationship management
2,182
Social Web
2,052
Social web
2,051
Brand image
1,892
Marketingmanagement
1,889
Markenimage
1,888
Marketing management
1,878
Electronic Commerce
1,704
E-commerce
1,654
Online-Marketing
1,596
Internet marketing
1,579
Kundenwert
1,485
Kundenintegration
1,467
Customer integration
1,466
Customer value
1,458
Vertrauen
1,389
Confidence
1,385
Einzelhandel
1,345
Retail trade
1,337
Brand
1,282
Markenartikel
1,269
Online-Handel
1,260
Online retailing
1,254
Customer service
1,148
Kundenservice
1,136
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Online availability
All
Undetermined
2,538
Free
937
Type of publication
All
Article
4,600
Book / Working Paper
823
Journal
4
Type of publication (narrower categories)
All
Article in journal
4,338
Aufsatz in Zeitschrift
4,338
Aufsatz im Buch
251
Book section
251
Hochschulschrift
111
Graue Literatur
92
Non-commercial literature
92
Thesis
88
Working Paper
61
Arbeitspapier
58
Conference paper
41
Konferenzbeitrag
41
Case study
28
Fallstudie
28
Aufsatzsammlung
25
Collection of articles of several authors
25
Sammelwerk
25
Guidebook
16
Ratgeber
16
Lehrbuch
5
Reprint
5
Textbook
4
Collection of articles written by one author
3
Handbook
3
Handbuch
3
Sammlung
3
Bibliografie
2
Conference proceedings
2
Elektronischer Datenträger
2
Konferenzschrift
2
Accompanied by computer file
1
Bibliografie enthalten
1
Bibliography included
1
Checkliste
1
Elektronischer Datenträger als Beilage
1
Fallstudiensammlung
1
Festschrift
1
Forschungsbericht
1
Interview
1
Mikroform
1
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Language
All
English
5,093
German
334
French
1
Italian
1
Author
All
Han, Heesup
33
Homburg, Christian
22
Mattila, Anna S.
20
Svensson, Göran
20
Prentice, Catherine
19
Gil Saura, Irene
15
Aksoy, Lerzan
14
Mittal, Vikas
14
Gustafsson, Anders
13
Hyun, Sunghyup Sean
13
Usman, Osly
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Bruhn, Manfred
12
Kim, Wansoo
12
Klaus, Philipp
12
Rather, Raouf Ahmad
12
Stock-Homburg, Ruth
12
Balaji, M. S.
11
Blut, Markus
11
Evanschitzky, Heiner
11
Keiningham, Timothy
11
Loureiro, Sandra Maria Correia
11
Quach, Sara
11
Wieseke, Jan
11
Bang, Nguyen
10
Barnes, Donald C.
10
McColl-Kennedy, Janet R.
10
Roberts-Lombard, Mornay
10
Roschk, Holger
10
So, Kevin Kam Fung
10
Töpfer, Armin
10
Van Vaerenbergh, Yves
10
Casidy, Riza
9
Grégoire, Yany
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
Khan, Imran
9
Larivière, Bart
9
Park, Jungkun
9
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Institution
All
Springer Fachmedien Wiesbaden
4
Harvard Graduate School of Business Administration
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
Conference Board
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Eric Cuvillier <Firma>
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Tartu Ülikool
1
Technische Universität Dresden
1
Walter de Gruyter GmbH & Co. KG
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
Journal of retailing and consumer services
256
International journal of hospitality management
146
Journal of business research : JBR
143
The journal of services marketing
108
Journal of hospitality marketing & management
64
The service industries journal
63
Journal of travel and tourism marketing
59
International journal of contemporary hospitality management
53
Tourism management : research, policies, practice
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Cogent business & management
47
Journal of service research : JSR
44
Service business
44
Services marketing quarterly
43
Journal of strategic marketing
41
Journal of service management
40
Asia Pacific journal of marketing and logistics
39
Industrial marketing management : the international journal for industrial and high-tech firms
36
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
The TQM journal : the international review of organizational improvement
35
The international journal of bank marketing : IJBM
34
Journal of the Academy of Marketing Science
33
The journal of business & industrial marketing
33
International journal of electronic customer relationship management : IJECRM
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Psychology & marketing
31
International journal of electronic marketing and retailing : IJEMR
28
Journal of service research
28
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Total quality management & business excellence
25
Journal of hospitality and tourism insights
24
Journal of retailing
24
European journal of marketing : EJM
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
International journal of quality and service sciences
22
Journal of marketing
22
The international review of retail, distribution and consumer research
22
Journal of Asian finance, economics and business : JAFEB
21
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
20
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Source
All
ECONIS (ZBW)
5,418
EconStor
5
OLC EcoSci
4
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1
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10
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5,427
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date (oldest first)
1
Perceived value, reputation, trust, and switching costs as determinants of customer retention
Milan, Gabriel Sperandio
;
Eberle, Luciene
;
Bebber, Suélen
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10011304645
Saved in:
2
The role of consumer happiness in relationship marketing
Belanche, Daniel
;
Casaló, Luis V.
;
Guinalíu, Miguel
- In:
Journal of relationship marketing : innovations & …
12
(
2013
)
2
,
pp. 79-94
Persistent link: https://www.econbiz.de/10009774828
Saved in:
3
Relationship characteristics and cash flow variability : implications for satisfaction, loyalty, and customer portfolio management
Tarasi, Crina O.
;
Bolton, Ruth N.
;
Gustafsson, Anders
; …
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 121-137
Persistent link: https://www.econbiz.de/10009774895
Saved in:
4
The elements of customer satisfaction model in Serbian conditions
Cockalo, Dragan
;
Djordjevic, Dejan
;
Sajfert, Zvonko
- In:
International journal of services technology and management
17
(
2012
)
1
,
pp. 87-108
Persistent link: https://www.econbiz.de/10009657651
Saved in:
5
Acta non verba? : the role of customer participation and word of mouth in the relationship between service firms' customer satisfaction and sales performance
Eisingerich, Andreas B
;
Auh, Seigyoung
;
Merlo, Omar
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 40-53
Persistent link: https://www.econbiz.de/10010356889
Saved in:
6
Loyalty in the business-to-business service context : a literature review and proposed framework
Bardauskaite, Indre
- In:
Journal of relationship marketing : innovations & …
13
(
2014
)
1
,
pp. 28-69
Persistent link: https://www.econbiz.de/10010357246
Saved in:
7
Exploring reelationship marketing dimensions and their effect on customer loyalty : a study of Indian mobile telecom market
Gupta, Ashish
;
Sahu, G. P.
- In:
International journal of business innovation and research
9
(
2015
)
4
,
pp. 375-395
Persistent link: https://www.econbiz.de/10011545293
Saved in:
8
Satisfaction as a mediator between quality metrics in manufacturer-supplier relationships
Rindell, Anne
;
Svensson, Göran
;
Mysen, Tore
; …
- In:
International journal of business excellence
7
(
2014
)
1
,
pp. 16-27
Persistent link: https://www.econbiz.de/10011482011
Saved in:
9
Relationship quality and its causal link to service value, satisfaction, and word-of-mouth
Lee, Younghan
- In:
Services marketing quarterly
37
(
2016
)
3
,
pp. 171-184
Persistent link: https://www.econbiz.de/10011537851
Saved in:
10
An integrative model of installed online trust in the financial services industry
Rajaobelina, Lova
;
Ricard, Line
;
Bergeron, Jasmin
; …
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
3
,
pp. 186-197
Persistent link: https://www.econbiz.de/10010497765
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