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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
49
Konsumentenverhalten
45
Gastronomie
30
Restaurant industry
30
Tipping behaviour
29
Trinkgeld
29
Hotel industry
27
Hotellerie
27
Dienstleistungsqualität
26
Service quality
26
USA
20
Customer satisfaction
19
United States
19
Job satisfaction
14
Arbeitszufriedenheit
13
Beziehungsmarketing
13
Relationship marketing
13
Tourism
13
Gastgewerbe
11
Holiday behaviour
11
Hospitality industry
11
Social norm
11
Soziale Norm
11
Tipping
11
Tourismus
11
Urlaubsverhalten
11
Environmental management
9
Motivation
9
Social Web
9
Social web
9
Umweltmanagement
9
Employee retention
8
Environmental consciousness
8
Internet marketing
8
Mitarbeiterbindung
8
Online-Marketing
8
Social norms
8
Umweltbewusstsein
8
Arbeitsverhalten
7
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Article
17
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17
Aufsatz in Zeitschrift
17
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English
17
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Kim, Woo Gon
13
Lynn, Michael
4
Li, Jun
3
Hanks, Lydia
2
Kwortnik, Robert J.
2
Line, Nathaniel D.
2
Alexander, Damon
1
Ali, Faizan
1
Ali, Mohamed Ahmed
1
Boone, Christopher
1
Brewster, Zachary W.
1
Brymer, Robert A.
1
Cho, Meehee
1
Cho, Sun-bai
1
Choi, Hyung-Min
1
Chung, Namho
1
Chung, Yeasun
1
Han, Jin Soo
1
Jang, Yoon Jung
1
Kim, Hong-Bumm
1
Kim, Myung-Ja
1
Kim, Taegoo
1
Kim, Yen-soon
1
Kim, Yunkyong
1
Lee, Choong-Ki
1
Liu, Xiaoming
1
Ng, Christy Yen Nee
1
Park, Seo Ah
1
Ryu, Kisang
1
Touni, Reham
1
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International journal of hospitality management
7
Tourism and hospitality research : the surrey quarterly review
2
Tourism management : research, policies, practice
2
International journal of contemporary hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of travel and tourism marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
Tourism economics : the business and finance of tourism and recreation
1
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ECONIS (ZBW)
17
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1
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10
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17
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1
Influence of institutional DINESERV on customer satisfaction, return intention, and word-of-mouth
Kim, Woo Gon
;
Ng, Christy Yen Nee
;
Kim, Yen-soon
- In:
International journal of hospitality management
28
(
2009
)
1
,
pp. 10-17
Persistent link: https://www.econbiz.de/10003798132
Saved in:
2
The effects of perceived justice on recovery satisfaction, trust, word-of-mouth, and revisit intention in upscale hotels
Kim, Taegoo
;
Kim, Woo Gon
;
Kim, Hong-Bumm
- In:
Tourism management : research, policies, practice
30
(
2009
)
1
,
pp. 51-62
Persistent link: https://www.econbiz.de/10009523948
Saved in:
3
Determinants affecting comprehensive property-level hotel performance : the moderating role of hotel type
Kim, Woo Gon
;
Cho, Meehee
;
Brymer, Robert A.
- In:
International journal of hospitality management
34
(
2013
),
pp. 404-412
Persistent link: https://www.econbiz.de/10009767474
Saved in:
4
Factors affecting online tourism group buying and the moderating role of loyalty
Kim, Myung-Ja
;
Lee, Choong-Ki
;
Chung, Namho
;
Kim, Woo Gon
- In:
Journal of travel research : a quarterly publication of …
53
(
2014
)
3
,
pp. 380-394
Persistent link: https://www.econbiz.de/10010358298
Saved in:
5
Effect of restaurant patrons' regret and disappointment on dissatisfaction and behavioral intention
Jang, Yoon Jung
;
Cho, Sun-bai
;
Kim, Woo Gon
- In:
Journal of travel and tourism marketing
30
(
2013
)
5/6
,
pp. 431-444
Persistent link: https://www.econbiz.de/10010199572
Saved in:
6
Hedonic adaptation and satiation : understanding switching behavior in the restaurant industry
Line, Nathaniel D.
;
Hanks, Lydia
;
Kim, Woo Gon
- In:
International journal of hospitality management
52
(
2016
),
pp. 143-153
Persistent link: https://www.econbiz.de/10011442851
Saved in:
7
The effect of physical environment on passenger delight and satisfaction : moderating effect of national identity
Ali, Faizan
;
Kim, Woo Gon
;
Ryu, Kisang
- In:
Tourism management : research, policies, practice
57
(
2016
),
pp. 213-224
Persistent link: https://www.econbiz.de/10011556079
Saved in:
8
The influence of recent hotel amenities and green practices on guests' price premium and revisit intention
Kim, Woo Gon
;
Li, Jun
;
Han, Jin Soo
;
Kim, Yunkyong
- In:
Tourism economics : the business and finance of tourism …
23
(
2017
)
3
,
pp. 577-593
Persistent link: https://www.econbiz.de/10011702499
Saved in:
9
The impact of the social servicescape, density, and restaurant type on perceptions of interpersonal service quality
Hanks, Lydia
;
Line, Nathaniel D.
;
Kim, Woo Gon
- In:
International journal of hospitality management
61
(
2017
),
pp. 35-44
Persistent link: https://www.econbiz.de/10011645925
Saved in:
10
Social media review rating versus traditional customer satisfaction : which one has more incremental predictive power in explaining hotel performance?
Kim, Woo Gon
;
Park, Seo Ah
- In:
International journal of contemporary hospitality management
29
(
2017
)
2
,
pp. 784-802
Persistent link: https://www.econbiz.de/10011687733
Saved in:
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