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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Relationship marketing
26,201
Beziehungsmarketing
25,527
Electronic Commerce
23,865
E-commerce
21,244
Dienstleistungssektor
12,413
Consumer behaviour
12,133
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12,005
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11,406
Resource-based view
6,382
Ressourcenorientierter Ansatz
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Customer satisfaction
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Online-Handel
5,981
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Internet
5,628
Deutschland
5,539
Theorie
5,205
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5,173
Theory
5,171
Service quality
5,112
Dienstleistungsqualität
5,094
Social Web
3,711
Social web
3,711
Innovation
3,491
Lieferantenmanagement
3,431
Supplier relationship management
3,429
Online-Marketing
3,386
Internet marketing
3,362
USA
2,976
United States
2,857
Brand management
2,838
Markenführung
2,833
Unternehmenserfolg
2,689
Firm performance
2,652
Einzelhandel
2,516
Marketingmanagement
2,473
Marketing management
2,452
Retail trade
2,445
Strategisches Management
2,439
Welt
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Sammelwerk
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Fallstudie
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Aufsatzsammlung
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Guidebook
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Ratgeber
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German
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Han, Heesup
33
Homburg, Christian
22
Mattila, Anna S.
21
Prentice, Catherine
20
Svensson, Göran
20
Usman, Osly
16
Gil Saura, Irene
15
Aksoy, Lerzan
14
Mittal, Vikas
14
Wong, IpKin Anthony
14
Blut, Markus
13
Gustafsson, Anders
13
Hyun, Sunghyup Sean
13
Bilgihan, Anil
12
Bruhn, Manfred
12
Kim, Wansoo
12
Klaus, Philipp
12
Rather, Raouf Ahmad
12
Stock-Homburg, Ruth
12
Balaji, M. S.
11
Evanschitzky, Heiner
11
Jang, Soocheong
11
Keiningham, Timothy
11
Loureiro, Sandra Maria Correia
11
Quach, Sara
11
Wieseke, Jan
11
Bang, Nguyen
10
Barnes, Donald C.
10
Grégoire, Yany
10
McColl-Kennedy, Janet R.
10
Prybutok, Victor R.
10
Roberts-Lombard, Mornay
10
Rohman, Fatchur
10
Roschk, Holger
10
So, Kevin Kam Fung
10
Töpfer, Armin
10
Van Vaerenbergh, Yves
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Bauer, Hans H.
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Casidy, Riza
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Gong, Taeshik
9
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Springer Fachmedien Wiesbaden
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Harvard Graduate School of Business Administration
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RWTH Aachen
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A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
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A. C. Nielsen Company <Northbrook, Ill.>
1
Conference Board
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Deutschland / Bundeswehr / Universität Hamburg
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Dpunkt.Verlag <Heidelberg>
1
Eric Cuvillier <Firma>
1
FAU University Press ein Imprint der Universität Erlangen-Nürnberg / Universitätsbibliothek
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
Friedrich-Alexander-Universität Erlangen-Nürnberg
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Ludwig-Maximilians-Universität München
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National Bureau of Economic Research
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Tartu Ülikool
1
Technische Universität Dresden
1
Walter de Gruyter GmbH & Co. KG
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Journal of retailing and consumer services
284
Journal of business research : JBR
153
International journal of hospitality management
151
The journal of services marketing
124
The service industries journal
79
Journal of hospitality marketing & management
69
Journal of travel and tourism marketing
66
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
59
International journal of contemporary hospitality management
55
Tourism management : research, policies, practice
54
Cogent business & management
53
Service business
53
Services marketing quarterly
50
Journal of service research : JSR
48
Asia Pacific journal of marketing and logistics
44
Journal of service management
44
Journal of strategic marketing
43
Industrial marketing management : the international journal for industrial and high-tech firms
42
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
39
International journal of electronic marketing and retailing : IJEMR
37
Psychology & marketing
37
The TQM journal : the international review of organizational improvement
37
Journal of the Academy of Marketing Science
36
The international journal of bank marketing : IJBM
36
International journal of electronic customer relationship management : IJECRM
35
The journal of business & industrial marketing
33
Journal of service research
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
30
Total quality management & business excellence
29
International journal of quality and service sciences
27
Journal of retailing
27
European journal of marketing : EJM
26
Journal of marketing
25
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
International journal of business information systems : IJBIS
24
International journal of productivity and quality management : IJPQM
24
Journal of Asian finance, economics and business : JAFEB
24
The international review of retail, distribution and consumer research
24
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
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ECONIS (ZBW)
6,037
EconStor
5
OLC EcoSci
5
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1
Adding clicks to bricks : a study of the consequences on customer loyalty in a service context
Fernández-Sabiote, Estela
;
Román, Sergio
- In:
Electronic commerce research and applications
11
(
2012
)
1/6
,
pp. 36-48
Persistent link: https://www.econbiz.de/10009730288
Saved in:
2
OCL : online customer loyalty in the service industries : scale development and validation
Toufaily, Elissar
;
Fallu, Jean-Mathieu
;
Ricard, Line
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 269-298
Persistent link: https://www.econbiz.de/10011633641
Saved in:
3
Service factors influence on customer satisfaction in innovative e-commerce
Sankar, Jeganathan Gomathi
;
Surya H
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 651-656
Persistent link: https://www.econbiz.de/10012506260
Saved in:
4
Dualities of digital services : everyday digital services as positive and negative contributors to customer well-being
Kemppainen, Tiina
;
Paananen, Tiina Elina
- In:
Journal of service theory and practice
34
(
2024
)
3
,
pp. 464-490
Persistent link: https://www.econbiz.de/10015055422
Saved in:
5
The EBS management model : an effective measure of e-commerce satisfaction in SMEs in the service industry from a management perspective
Wu, Mingxuan
;
Gide, Ergun
;
Jewell, Rod
- In:
Electronic commerce research
14
(
2014
)
1
,
pp. 71-86
Persistent link: https://www.econbiz.de/10010362461
Saved in:
6
Online shopping experience in India : an examination of consumers world
Dutt, Maani
;
Singh, Anurupa B.
;
Joshi, Ambrish
- In:
International journal of business excellence : IJBEX
21
(
2020
)
3
,
pp. 378-393
Persistent link: https://www.econbiz.de/10012250654
Saved in:
7
Relationship marketing and its impact on customer loyalty in service industry
Jakada, Balarabe Abubakar
;
Kuka, Musa Gambo Kasuwar
- In:
International journal of social entrepreneurship and …
3
(
2014
)
1
,
pp. 71-84
Persistent link: https://www.econbiz.de/10010484977
Saved in:
8
Service firm capabilities and performance : contingent analysis of customer contact
Cruz-Ros, Sonia
;
Gonzalez-Cruz, Tomas F.
- In:
Journal of business research : JBR
68
(
2015
)
7
,
pp. 1612-1621
Persistent link: https://www.econbiz.de/10011298890
Saved in:
9
In pursuit of service productivity and customer satisfaction : the role of resources
Lee, Jenny Jiyeon
;
Patterson, Paul G.
;
Ngo, Liem Viet
- In:
European journal of marketing : EJM
51
(
2017
)
11/12
,
pp. 1836-1855
Persistent link: https://www.econbiz.de/10011773769
Saved in:
10
Strategic capabilities and firm performance in Omani manufacturing and service SMEs
Nusair, Khaldoon
;
Al-Azri, Hamed Ibrahim
;
Alfarhan, …
- In:
Journal of entrepreneurship in emerging economies
14
(
2022
)
6
,
pp. 1118-1142
Persistent link: https://www.econbiz.de/10013536166
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