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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Deutschland
454,970
Germany
238,313
Consumer behaviour
82,942
Konsumentenverhalten
80,462
Theorie
31,792
Theory
30,711
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14,108
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12,422
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11,851
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11,229
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11,114
Relationship marketing
11,081
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11,080
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10,717
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10,261
France
8,609
Brand management
8,433
Markenführung
8,393
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7,948
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7,896
Welt
7,850
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7,344
Comparison
7,171
Innovation
7,147
Bank
7,069
Brand image
7,026
Markenimage
7,020
Wirkungsanalyse
6,928
KMU
6,513
Vergütungssystem
6,492
SME
6,392
Compensation system
6,322
Impact assessment
6,299
Customer satisfaction
6,187
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1,024
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Han, Heesup
54
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Hyun, Sunghyup Sean
16
Prayag, Girish
16
Homburg, Christian
14
Aksoy, Lerzan
13
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Roschk, Holger
13
Söderlund, Magnus
13
Balaji, M. S.
12
Frank, Björn
12
Klaus, Philipp
12
Mittal, Vikas
12
Wu, Luorong
12
Gustafsson, Anders
11
Prybutok, Victor R.
11
Rather, Raouf Ahmad
11
Ringle, Christian M.
11
Spiller, Achim
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Enkawa, Takao
10
Evanschitzky, Heiner
10
Gelbrich, Katja
10
Keiningham, Timothy
10
Kim, Jinkyung Jenny
10
Liu, Chih-Hsing
10
Quach, Sara
10
Amin, Muslim
9
Bang, Nguyen
9
Bauer, Hans H.
9
Blut, Markus
9
Chua, Bee-Lia
9
Huber, Frank
9
Kim, Woo Gon
9
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Springer Fachmedien Wiesbaden
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
Verlag Dr. Kovač
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
Adolf Würth GmbH & Co. KG
1
Allgemeiner Deutscher Automobil-Club
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Bundesagentur für Arbeit
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundesamt für Naturschutz
1
Deutschland / Bundeswehr / Universität Hamburg
1
Duale Hochschule Baden-Württemberg Mannheim
1
Erasmus Research Institute of Management
1
Förderverein für Marketing an der Universität Hohenheim
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
IPRI International Performance Research Institute
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Institute of Leadership and Management <London>
1
Ludwig-Maximilians-Universität München
1
Marketing Research Symposium <1977, Bloomington, Ind.>
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National Bureau of Economic Research
1
Nomos Verlagsgesellschaft
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Rheinisch-Westfälisches Institut für Wirtschaftsforschung
1
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1
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1
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1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
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Journal of retailing and consumer services
323
International journal of hospitality management
191
Journal of business research : JBR
154
The journal of services marketing
103
Journal of hospitality marketing & management
92
Journal of travel and tourism marketing
85
International journal of contemporary hospitality management
77
Cogent business & management
73
Services marketing quarterly
59
Tourism management : research, policies, practice
58
The service industries journal
55
Psychology & marketing
48
Asia Pacific journal of marketing and logistics
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
Service business
43
The international journal of bank marketing : IJBM
43
International journal of electronic marketing and retailing : IJEMR
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Journal of service research : JSR
40
Journal of strategic marketing
40
Journal of service management
39
Tourism management perspectives : TMP
38
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
37
European journal of marketing : EJM
33
The international review of retail, distribution and consumer research
31
Journal of the Academy of Marketing Science
29
SpringerLink / Bücher
29
The TQM journal : the international review of organizational improvement
28
International journal of retail and distribution management
27
International journal of services, economics and management
27
International journal of quality and service sciences
26
Journal of Islamic marketing
26
Journal of air transport management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
International journal of retail & distribution management
25
International journal of services and operations management
25
Journal of Asian finance, economics and business : JAFEB
25
Marketing intelligence & planning
25
Total quality management & business excellence
25
International journal of business information systems : IJBIS
24
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ECONIS (ZBW)
6,018
EconStor
12
OLC EcoSci
1
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1
Customer retention by banks in New Zealand
Cohen, David
;
Gan, Christopher
;
Hua Hwa Au Yong
;
Chong, …
- In:
Banks and bank systems : international research journal
2
(
2007
)
1
,
pp. 40-55
Persistent link: https://www.econbiz.de/10003863115
Saved in:
2
Customer patronage motives in Nigerian retail banking sector
Orakwue, Emmanuel
;
Omar, Ogenyi
- In:
The journal of retail marketing management research : JRMMR
2
(
2009/10
)
2
,
pp. 12-23
Persistent link: https://www.econbiz.de/10003946214
Saved in:
3
Customer defection in retail banking : attitudinal and behavioural consequences of failed service quality
Piha, Lamprini P.
;
Aulōnitēs, Geōrgios I.
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
3
,
pp. 304-326
Persistent link: https://www.econbiz.de/10011305997
Saved in:
4
How the personality of retail bank customers interferes with the relationship between service quality and loyalty
Al-Hawari, Mohd Ahmad
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
1
,
pp. 41-57
Persistent link: https://www.econbiz.de/10010530075
Saved in:
5
The moderating effects of need for cognition on drivers of customer loyalty
Hansen, Håvard
;
Samuelsen, Bendik M.
;
Sallis, James E.
- In:
European journal of marketing : EJM
47
(
2013
)
8
,
pp. 1157-1176
Persistent link: https://www.econbiz.de/10009786600
Saved in:
6
Beyond loyalty : customer satisfaction, loyalty, and fortitude
Fraering, Martin
;
Minor, Michael
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 334-344
Persistent link: https://www.econbiz.de/10009788843
Saved in:
7
Role of trust and customer loyalty in reducing perceived security risk in internet banking
Mann, Bikram Jit Singh
;
Sahni, Sunpreet Kaur
- In:
International journal of electronic business
10
(
2013
)
4
,
pp. 331-354
Persistent link: https://www.econbiz.de/10009790705
Saved in:
8
Customer satisfaction and loyalty : a case study from the banking sector
Rahman, Hasebur
- In:
Central European business review : CEBR
2
(
2013
)
4
,
pp. 15-23
Persistent link: https://www.econbiz.de/10010345391
Saved in:
9
Understanding satisfying service encounters in retail banking : a dyadic perspective
Kania, Nathalie
;
Gruber, Thorsten
- In:
International journal of services, economics and management
5
(
2013
)
3
,
pp. 222-255
Persistent link: https://www.econbiz.de/10010255101
Saved in:
10
Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions
Rod, Michel
;
Ashill, Nicholas J.
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 212-221
Persistent link: https://www.econbiz.de/10011473203
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