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Understanding customer delight : an application of travel blog analysis

Magnini, Vincent P.; Crotts, John C.; Zehrer, Anita - In: Journal of travel research : a quarterly publication of … 50 (2010/11) 5, pp. 535-545

Persistent link: https://www.econbiz.de/10009300452

Understanding consumer services buyers based upon their purchase channel

Magnini, Vincent P.; Karande, Kiran - In: Journal of business research : JBR 64 (2011) 6, pp. 543-550

Persistent link: https://www.econbiz.de/10008988835

Solutions for customer complaints about offshoring and outsourcing services

Honeycutt, Earl D.; Magnini, Vincent P.; Thelen, Shawn T. - In: Business horizons 55 (2012) 1, pp. 33-42

Persistent link: https://www.econbiz.de/10009500644

Causal relationships between table game players’ perceptions of service quality, perceived winning, and game spending : moderating effects of demographic factors

Jeon, Sang Mi; Magnini, Vincent P.; Kim, Insin; Hyun, … - In: International journal of contemporary hospitality management 25 (2013) 6, pp. 922-944

Persistent link: https://www.econbiz.de/10010125916

The impacts of descriptive food names on consumer impressions

Kim, Seontaik; Magnini, Vincent P. - In: International journal of hospitality management 88 (2020), pp. 1-11

Persistent link: https://www.econbiz.de/10012293878

Tourist Customer Service Satisfaction : An Encounter Approach

Noe, Francis P - 2010 - 1st ed.

Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how they relate to one another, fulfill each other's needs and ultimately care for each other. Yet surprisingly there are few or any books...

Persistent link: https://www.econbiz.de/10012686437

Measuring guest satisfaction and competitive position in the hospitality and tourism industry : an application of stance-shift analysis to travel blog narratives

Crotts, John C.; Mason, Peyton R.; Davis, Boyd - In: Journal of travel research : a quarterly publication of … 48 (2009/10) 2, pp. 139-151

Persistent link: https://www.econbiz.de/10003917930

An application of European Performance Satisfaction Index towards rural tourism : the case of Western Iran

Ghanian, Mansour; Ghoochani, Omid M.; Crotts, John C. - In: Tourism management perspectives : TMP 11 (2014), pp. 77-82

Persistent link: https://www.econbiz.de/10010400618

Farm tourism experiences in travel reviews : a cross-comparison of three alternative methods for data analysis

Capriello, Antonella; Mason, Peyton R.; Davis, Boyd; … - In: Journal of business research : JBR 66 (2013) 6, pp. 778-785

Persistent link: https://www.econbiz.de/10009740453

Accounting for customer satisfaction in measuring hotel efficiency : evidence from the US hotel industry

Assaf, A. Georges; Magnini, Vincent - In: International journal of hospitality management 31 (2012) 3, pp. 642-647

Persistent link: https://www.econbiz.de/10009544329