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Convenient = competitive? : how Brick-and-Mortar retailers can cope with online competition
Sen, Sandipan; Alexandrov, Aliosha; Jha, Subhash; … - In: Review of managerial science : RMS 17 (2023) 5, pp. 1615-1643
Persistent link: https://www.econbiz.de/10014335404
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Customer satisfaction with quality of products of food business
Suchánek, Petr; Richter, Jiří; Králová, Maria - In: Prague economic papers : a bimonthly journal of … 26 (2017) 1, pp. 19-35
Persistent link: https://www.econbiz.de/10011622122
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Competition in mediation services : modeling the role of expertise, satisfaction, and switching costs
Agrawal, Manish; Hariharan, Govind; Rao, H. Raghav; … - In: Journal of organizational computing and electronic commerce 23 (2013) 3, pp. 169-199
Persistent link: https://www.econbiz.de/10009787387
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Customer loyalty and supplier : strategies for quality competition
Gans, Noah - 1999
Persistent link: https://www.econbiz.de/10001425600
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Customer service competition in capacitated systems
Hall, Jospeh M.; Porteus, Evan L. - 1999
Persistent link: https://www.econbiz.de/10001480459
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How Do Customers Respond to Increased Service Quality Competition?
Buell, Ryan W. - 2016
When does increased service quality competition lead to customer defection, and which customers are most likely to … higher rate from the incumbent following increased service quality (price) competition only when the incumbent offers high … (low) quality service relative to existing competitors in a local market. We provide evidence that these results are due to …
Persistent link: https://www.econbiz.de/10013008708
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Competitiveness vis-à-vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets
Baumann, Chris; Hoadley, Susan; Hamin, Hamin; Nugraha, … - In: Journal of retailing and consumer services 36 (2017), pp. 62-74
Persistent link: https://www.econbiz.de/10011697886
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An exploratory study of convention destination competitiveness from the attendees' perspective : importance-performance analysis and repeated measures of MANOVA
Lee, Jumyong; Choi, Youngsoo; Breiter Terry, Deborah - In: Journal of hospitality & tourism research : JHTR ; the … 40 (2016) 5, pp. 589-610
Persistent link: https://www.econbiz.de/10011665504
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How do customers respond to increased service quality competition?
Buell, Ryan W.; Campbell, Dennis W.; Frei, Frances X. - In: Manufacturing & service operations management : M & SOM 18 (2016) 4, pp. 585-607
Persistent link: https://www.econbiz.de/10011595012
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The moderating effect of competitive status on the relationship between customer satisfaction and retention
Chen, Chun-mei; Liu, Hsian-Ming - In: Total quality management & business excellence 30 (2019) 7, pp. 721-744
Persistent link: https://www.econbiz.de/10012199782