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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Polen
67,341
Poland
34,798
Relationship marketing
26,464
Beziehungsmarketing
25,789
Gesundheitswesen
21,492
Health care system
18,914
Consumer behaviour
9,724
Konsumentenverhalten
9,690
Deutschland
8,684
Health care
7,227
Gesundheitsversorgung
7,206
Germany
6,803
Customer satisfaction
5,733
Theorie
5,522
Theory
5,475
Service quality
5,260
Dienstleistungsqualität
5,250
Gesundheitspolitik
4,143
USA
3,966
Health policy
3,623
United States
3,618
Systemtransformation
3,508
Ungarn
3,431
Economic transition
3,428
EU-Staaten
3,137
Balanced Scorecard
3,105
EU countries
3,095
Hungary
3,022
Balanced scorecard
2,951
Krankenhaus
2,814
Brand management
2,671
Markenführung
2,667
Nonprofit-Management
2,653
Nonprofit management
2,634
Innovation
2,590
Hospital
2,573
Welt
2,439
Czech Republic
2,408
World
2,408
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Undetermined
2,675
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991
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Article
4,828
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856
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4
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4,549
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255
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Graue Literatur
99
Non-commercial literature
99
Thesis
89
Working Paper
67
Arbeitspapier
63
Conference paper
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Konferenzbeitrag
46
Case study
30
Fallstudie
30
Aufsatzsammlung
26
Collection of articles of several authors
26
Sammelwerk
26
Guidebook
16
Ratgeber
16
Lehrbuch
5
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5
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3
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English
5,344
German
343
French
1
Italian
1
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1
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Han, Heesup
33
Homburg, Christian
22
Mattila, Anna S.
20
Svensson, Göran
20
Prentice, Catherine
19
Gil Saura, Irene
15
Aksoy, Lerzan
14
Gustafsson, Anders
14
Mittal, Vikas
14
Hyun, Sunghyup Sean
13
Usman, Osly
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Bruhn, Manfred
12
Kim, Wansoo
12
Klaus, Philipp
12
Rather, Raouf Ahmad
12
Stock-Homburg, Ruth
12
Balaji, M. S.
11
Blut, Markus
11
Evanschitzky, Heiner
11
Keiningham, Timothy
11
Loureiro, Sandra Maria Correia
11
McColl-Kennedy, Janet R.
11
Quach, Sara
11
Wieseke, Jan
11
Bang, Nguyen
10
Barnes, Donald C.
10
Ringle, Christian M.
10
Roberts-Lombard, Mornay
10
Roschk, Holger
10
So, Kevin Kam Fung
10
Töpfer, Armin
10
Van Vaerenbergh, Yves
10
Casidy, Riza
9
Grégoire, Yany
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
Khan, Imran
9
Larivière, Bart
9
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Springer Fachmedien Wiesbaden
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Harvard Graduate School of Business Administration
2
Conference Board
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Eric Cuvillier <Firma>
1
FAU University Press ein Imprint der Universität Erlangen-Nürnberg / Universitätsbibliothek
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
Friedrich-Alexander-Universität Erlangen-Nürnberg
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Jacobs Verlag
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Tartu Ülikool
1
Technische Universität Dresden
1
Technische Universität Hamburg
1
Verlag Dr. Kovač
1
Walter de Gruyter GmbH & Co. KG
1
Wirtschaftswissenschaftlichen Fakultät, Eberhard-Karls-Universität Tübingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Journal of retailing and consumer services
259
International journal of hospitality management
150
Journal of business research : JBR
147
The journal of services marketing
109
The service industries journal
70
Journal of hospitality marketing & management
67
Journal of travel and tourism marketing
60
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
57
Tourism management : research, policies, practice
56
International journal of contemporary hospitality management
53
Cogent business & management
48
Service business
46
Journal of service management
44
Journal of service research : JSR
44
Services marketing quarterly
44
The TQM journal : the international review of organizational improvement
42
Journal of strategic marketing
41
Asia Pacific journal of marketing and logistics
39
Industrial marketing management : the international journal for industrial and high-tech firms
36
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
The journal of business & industrial marketing
36
The international journal of bank marketing : IJBM
34
Journal of the Academy of Marketing Science
33
International journal of electronic customer relationship management : IJECRM
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Psychology & marketing
31
International journal of electronic marketing and retailing : IJEMR
29
Total quality management & business excellence
29
Journal of service research
28
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
27
International journal of quality and service sciences
25
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Journal of hospitality and tourism insights
24
Journal of retailing
24
European journal of marketing : EJM
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
International journal of productivity and quality management : IJPQM
22
Journal of marketing
22
The international review of retail, distribution and consumer research
22
Journal of Asian finance, economics and business : JAFEB
21
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ECONIS (ZBW)
5,677
EconStor
6
OLC EcoSci
4
RePEc
1
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1
Improving quality in public health service : an integrated approach to the Kano model and the balanced scorecard
Vasconcelos, Cleiton Rodrigues de
;
Carvalho, Raíssa …
- In:
Journal of nonprofit & public sector marketing
35
(
2023
)
2
,
pp. 215-241
Persistent link: https://www.econbiz.de/10014234453
Saved in:
2
Holistically integrated model and strategic objectives for service business
Yang, Ching-chow
;
Yang, King Jang
;
Cheng, Lai-yu
- In:
The TQM journal : the international review of …
22
(
2010
)
1
,
pp. 72-88
Persistent link: https://www.econbiz.de/10003943608
Saved in:
3
The balanced scorecard framework : a case study of patient and employee satisfaction ; what happens when it does not work as planned?
Lorden, Andrea
;
Coustasse, Alberto
;
Singh, Karan P.
- In:
Health care management review : HCM review
33
(
2008
)
2
,
pp. 145-155
Persistent link: https://www.econbiz.de/10003762080
Saved in:
4
Balanced Scorecard für strategisches Management von Städten : ein Ansatz unter Einsatz von Internetumfragen
Weig, Florian
-
2004
-
1. Aufl.
Persistent link: https://www.econbiz.de/10002509543
Saved in:
5
Outdoor hospitality performance : through the lens of the balanced scorecard and its customer perspective
Grande, Kevin
;
Haynes, Natalie
- In:
International journal of hospitality management
121
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10015071295
Saved in:
6
Financial re-engineering and customer performance of poultry business in Nigeria
Alawode, Olufemi Peter
;
Nwobodo, Helen
;
Ogunfowora, Afolake
- In:
International journal of economics and financial issues …
14
(
2024
)
6
,
pp. 164-173
Persistent link: https://www.econbiz.de/10015094979
Saved in:
7
Patient loyalty to healthcare organizations : relationship marketing and satisfaction
Astuti, Herni Justiana
;
Nagase, Keisuke
- In:
International journal of management and marketing …
7
(
2014
)
2
,
pp. 39-56
Persistent link: https://www.econbiz.de/10010429281
Saved in:
8
The influence of branding and communication on the perception of value : a study from the perspective of medical tourism services
Sousa, Bruno
;
Alves, Gisela Maria
- In:
International journal of services and operations …
44
(
2023
)
3
,
pp. 355-367
Persistent link: https://www.econbiz.de/10014311713
Saved in:
9
A self-determination theory perspective on customer participation in service development
Engström, Jon
;
Elg, Mattias
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 511-521
Persistent link: https://www.econbiz.de/10011418356
Saved in:
10
Patient loyalty to health care organizations : strengthening and weakening (satisfaction and provider switching)
Astuti, Herni J.
;
Nagase, Keisuke
- In:
Journal of medical marketing : device, diagnostic and …
14
(
2014
)
4
,
pp. 191-200
Persistent link: https://www.econbiz.de/10011348627
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