Improving quality in public health service : an integrated approach to the Kano model and the balanced scorecard
Cleiton Rodrigues de Vasconcelos, Raíssa Souto Maior Corrêa de Carvalho, Fagner José Coutinho de Melo, and Denise Dumke de Medeiros
| Year of publication: |
2023
|
|---|---|
| Authors: | Vasconcelos, Cleiton Rodrigues de ; Carvalho, Raíssa Souto Maior Corrêa de ; Melo, Fagner José Coutinho de melo ; Medeiros, Denise Dumke de |
| Published in: |
Journal of nonprofit & public sector marketing. - Philadelphia, Pa. : Routledge, Taylor & Francis Group, ISSN 1540-6997, ZDB-ID 2069730-2. - Vol. 35.2023, 2, p. 215-241
|
| Subject: | Balanced Scorecard | kano model | Public health service | strategic planning | Balanced scorecard | Gesundheitswesen | Health care system | Qualitätsmanagement | Quality management | Gesundheitsversorgung | Health care | Dienstleistungsqualität | Service quality | Performance-Messung | Performance measurement | Kundenzufriedenheit | Customer satisfaction |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/10495142.2022.2066598 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014234453