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Einkaufserlebnisse im Handel : theoretische Konzeption und empirische Analyse

Schwertfeger, Marko - 2012

Persistent link: https://www.econbiz.de/10009685425

Delight and the grateful customer : beyond joy and surprise

Ball, Joan; Barnes, Donald C. - In: Journal of service theory and practice : JSTP 27 (2017) 1, pp. 250-269

Persistent link: https://www.econbiz.de/10011603069

The psychology of customer experience

Margalit, Liraz - In: Digitized : industry transformation and disruption …, (pp. 87-98). 2019

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The effects of mere measurement on customer satisfaction and recommendation intention : a longitudinal analysis in the context of transactional surveys

Grigoryants, Nana - 2023

Persistent link: https://www.econbiz.de/10014365433

Two factor model of consumer satisfaction : international tourism research

Park, Sangkon; Hahn, Sowon; Lee, Taehun; Jun, Minji - In: Tourism management : research, policies, practice 67 (2018), pp. 82-88

Persistent link: https://www.econbiz.de/10011841829

Understanding satisfied and affectively committed clients' lack of referral intent

Hagenbuch, David J.; Wiese, Michael D.; Dose, Jennifer J.; … - In: Services marketing quarterly 29 (2007/08) 3, pp. 24-74

Persistent link: https://www.econbiz.de/10003756461

Customer happiness : essays on happiness and its relation to comsumption

Niedermeier, Anna - 2015

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Building, measuring, and profiting from customer loyalty

Watson, George F., IV.; Beck, Joshua T.; Henderson, Conor M. - In: Journal of the Academy of Marketing Science 43 (2015) 6, pp. 790-825

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A systematic mapping study on customer loyalty and brand management

Moretta Tartaglione, Andrea; Cavacece, Ylenia; Russo, … - In: Administrative Sciences : open access journal 9 (2019) 1/8, pp. 1-21

Customer loyalty is a topic of great interest for marketing scholars due to its importance in gaining sustainable competitive advantages and financial outcomes. Literature is prolific of works regarding customer loyalty and brand management. In order to improve the quantity and quality of...

Persistent link: https://www.econbiz.de/10012127012

The relationship between sustainability and customer satisfaction in hospitality : an explorative investigation using eWOM as a data source

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