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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Relationship marketing
25,369
Beziehungsmarketing
25,349
Consumer behaviour
8,911
Konsumentenverhalten
8,905
Resource-based view
6,383
Ressourcenorientierter Ansatz
6,221
Customer satisfaction
5,438
Service quality
3,942
Dienstleistungsqualität
3,933
Theory
2,828
Theorie
2,827
Brand management
2,613
Markenführung
2,611
Deutschland
2,455
Germany
2,439
Lieferantenmanagement
2,354
Supplier relationship management
2,354
Unternehmenserfolg
2,142
Firm performance
2,124
Marketingmanagement
2,101
Marketing management
2,086
Social Web
2,063
Social web
2,063
Brand image
1,898
Markenimage
1,898
Electronic Commerce
1,766
E-commerce
1,716
Strategisches Management
1,704
Strategic management
1,600
Online-Marketing
1,594
Innovation
1,590
Internet marketing
1,580
Customer integration
1,492
Kundenintegration
1,492
Kundenwert
1,492
Customer value
1,468
Vertrauen
1,411
Confidence
1,408
Einzelhandel
1,382
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Undetermined
2,530
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928
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4,592
Book / Working Paper
818
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3
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4,332
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252
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111
Graue Literatur
92
Non-commercial literature
92
Thesis
88
Arbeitspapier
58
Working Paper
58
Conference paper
42
Konferenzbeitrag
42
Case study
28
Fallstudie
28
Aufsatzsammlung
26
Collection of articles of several authors
25
Sammelwerk
25
Guidebook
16
Ratgeber
16
Reprint
5
Lehrbuch
4
Textbook
4
Collection of articles written by one author
3
Handbook
3
Handbuch
3
Sammlung
3
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2
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2
Elektronischer Datenträger
2
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2
Accompanied by computer file
1
Bibliografie enthalten
1
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1
Checkliste
1
Elektronischer Datenträger als Beilage
1
Fallstudiensammlung
1
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1
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1
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1
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1
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English
5,084
German
329
French
1
Italian
1
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Han, Heesup
33
Homburg, Christian
22
Mattila, Anna S.
20
Svensson, Göran
20
Prentice, Catherine
19
Gil Saura, Irene
15
Aksoy, Lerzan
14
Mittal, Vikas
14
Gustafsson, Anders
13
Hyun, Sunghyup Sean
13
Usman, Osly
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Kim, Wansoo
12
Klaus, Philipp
12
Rather, Raouf Ahmad
12
Stock-Homburg, Ruth
12
Balaji, M. S.
11
Blut, Markus
11
Evanschitzky, Heiner
11
Keiningham, Timothy
11
Loureiro, Sandra Maria Correia
11
Quach, Sara
11
Wieseke, Jan
11
Bang, Nguyen
10
Barnes, Donald C.
10
Bruhn, Manfred
10
McColl-Kennedy, Janet R.
10
Roberts-Lombard, Mornay
10
So, Kevin Kam Fung
10
Töpfer, Armin
10
Van Vaerenbergh, Yves
10
Casidy, Riza
9
Grégoire, Yany
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
Khan, Imran
9
Larivière, Bart
9
Park, Jungkun
9
Ringle, Christian M.
9
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Springer Fachmedien Wiesbaden
4
Harvard Graduate School of Business Administration
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
Conference Board
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Eric Cuvillier <Firma>
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Tartu Ülikool
1
Technische Universität Dresden
1
Walter de Gruyter GmbH & Co. KG
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
Journal of retailing and consumer services
256
Journal of business research : JBR
144
International journal of hospitality management
139
The journal of services marketing
108
Journal of hospitality marketing & management
64
The service industries journal
63
Journal of travel and tourism marketing
59
International journal of contemporary hospitality management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Tourism management : research, policies, practice
52
Cogent business & management
47
Journal of service research : JSR
44
Services marketing quarterly
43
Service business
42
Journal of strategic marketing
41
Journal of service management
40
Asia Pacific journal of marketing and logistics
39
Industrial marketing management : the international journal for industrial and high-tech firms
38
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
The TQM journal : the international review of organizational improvement
35
The international journal of bank marketing : IJBM
34
Journal of the Academy of Marketing Science
33
The journal of business & industrial marketing
33
International journal of electronic customer relationship management : IJECRM
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Psychology & marketing
31
International journal of electronic marketing and retailing : IJEMR
28
Journal of service research
28
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Total quality management & business excellence
25
European journal of marketing : EJM
24
Journal of retailing
24
International journal of quality and service sciences
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
Journal of hospitality and tourism insights
22
Journal of marketing
22
The international review of retail, distribution and consumer research
22
Journal of Asian finance, economics and business : JAFEB
21
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
20
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ECONIS (ZBW)
5,413
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1
Customer relationship management's linking to export performance : the mediating role of relational capital, in Iran
Aminafshar, Zahra
;
Bayat, Ruhollah
;
Hooshangi, Mohsen
- In:
International journal of business information systems : …
38
(
2021
)
2
,
pp. 200-218
Persistent link: https://www.econbiz.de/10012695176
Saved in:
2
How information technology resources can provide a competitive advantage in customer service
Barney, Jay B.
;
Ray, Gautam
- In:
Planning for information systems
,
(pp. 444-453)
.
2009
Persistent link: https://www.econbiz.de/10003866549
Saved in:
3
Wertgenerierung für Kunden und Unternehmen : wie können Unternehmen Kundennutzen in Kundenwert transformieren?
Böhrs, Sandra
;
Hammerschmidt, Maik
;
Krämer, Andreas
; …
- In:
Die Unternehmung : Swiss journal of business research …
63
(
2009
)
3
,
pp. 307-326
Persistent link: https://www.econbiz.de/10003888717
Saved in:
4
Integration of firm's resource and capability to implement enterprise CRM : a case study of a retail bank in Korea
Kim, Hyung-su
;
Kim, Young-gul
;
Park, Chan-wook
- In:
Decision support systems : DSS ; the international journal
48
(
2009/10
)
2
,
pp. 313-322
Persistent link: https://www.econbiz.de/10003943483
Saved in:
5
Examining pathways from innovation orientation to patient satisfaction : a relational view of healthcare delivery
Dobrzykowski, David D.
;
Callaway, Stephen K.
; …
- In:
Decision sciences : DS
46
(
2015
)
5
,
pp. 863-899
Persistent link: https://www.econbiz.de/10011476929
Saved in:
6
Is it enough to be market-oriented? : how coopetition and industry experience affect the relationship between a market orientation and customer satisfaction performance
Crick, James M.
;
Karami, Masoud
;
Crick, Dave
- In:
Industrial marketing management : the international …
100
(
2022
),
pp. 62-75
Persistent link: https://www.econbiz.de/10013206397
Saved in:
7
B2B relationship calculus : quantifying resource effects in service-dominant logic
DeLeon, Anthony J.
;
Chatterjee, Sharmila C.
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 402-427
Persistent link: https://www.econbiz.de/10011685005
Saved in:
8
There is a secret to success : Linking customer experience management practices to profitability
Wetzels, Ruud W. H.
;
Klaus, Philipp
;
Wetzels, Martin
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303332
Saved in:
9
Retail positioning through customer satisfaction : an alternative explanation to the resource-based view
Zhang, Thao
;
Fei, Li
- In:
Journal of strategic marketing
21
(
2013
)
7
,
pp. 559-587
Persistent link: https://www.econbiz.de/10010233695
Saved in:
10
Retailer responsiveness : a total interpretive structural modelling approach
Sharma, Deepika
;
Taggar, Rashi
;
Bindra, Sunali
;
Dhir, Sanjay
- In:
Journal for global business advancement : JGBA
13
(
2020
)
3
,
pp. 336-358
Persistent link: https://www.econbiz.de/10012516095
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