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The role of customer orientation in the relationship between manager communications and customer satisfaction
Mathe, Kimberly; Scott-Halsell, Sheila; Roseman, Mary - In: Journal of hospitality & tourism research : JHTR ; the … 40 (2016) 2, pp. 198-209
Persistent link: https://www.econbiz.de/10011434620
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Factors affecting memorability of service failures : a longitudinal analysis
Kim, Jong-Hyeong; Jang, Soocheong - In: International journal of contemporary hospitality management 28 (2016) 8, pp. 1676-1701
Persistent link: https://www.econbiz.de/10011613986
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Managing closing time to enhance manager, employee, and customer satisfaction
Noble, Stephanie M.; Esmark, Carol L.; Ashley, Christy - In: Business horizons 58 (2015) 2, pp. 217-224
Persistent link: https://www.econbiz.de/10010497506
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The influence of customers social media brand community engagement on restaurants visit intentions
Alnsour, Muhammed; Al Faour, Hadeel Rakan - In: Journal of international food & agribusiness marketing 32 (2020) 1, pp. 79-95
Persistent link: https://www.econbiz.de/10012181012
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Measuring delightful customer experiences : the validation and testing of a customer delight scale along with its antecedents and effects
Torres, Edwin N.; Zhang, Tingting; Ronzoni, Giulio - In: International journal of hospitality management 87 (2020), pp. 1-17
Persistent link: https://www.econbiz.de/10012241921
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The role of servicescape in hotel buffet restaurant
Lap-Kwong D. - In: Inventi impact: service sector (2018) 1, pp. 1-8
Persistent link: https://www.econbiz.de/10012145691
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Substance use for restaurant servers : causes and effects
Hight, S. Kyle; Park, Jeong-Yeol - In: International journal of hospitality management 68 (2018), pp. 68-79
Persistent link: https://www.econbiz.de/10011811150
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Applying asymmetric, case-based, forecasting modeling in service research : cultures’ consequences on customers’ service gratuities
Ferguson, Graham; Megehee, Carol M.; Woodside, Arch G. - In: Australasian marketing journal 26 (2018) 4, pp. 369-381
Persistent link: https://www.econbiz.de/10011965442
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The long-term impact of service failure and recovery
Norvell, Tim; Kumar, Piyush; Dass, Mayukh - In: Cornell hospitality quarterly : CQ 59 (2018) 4, pp. 376-389
Persistent link: https://www.econbiz.de/10011943078
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To tip or not to tip, that is the question : rewarding customer service encounters
Richardson, Alan J.; Kilfoyle, Eksa - In: Accounting perspectives : a journal of The Canadian … 13 (2014) 4, pp. 301-308
Persistent link: https://www.econbiz.de/10010482215