the community, and providing other banking services. The development and improvement of service quality from the banks … should be the center of public attention. This is because of the tight competition in terms of quality of the services … service companies such as banks are customer satisfaction and excellent service quality in order to improve customer loyalty …

a critical case study – in order to identify any differences in service quality satisfaction and its impact on the … quality dimensions of the adapted SERVQUAL model contributed significantly to overall customer satisfaction and loyalty; and …

critical case study - in order to identify any differences in service quality satisfaction and its impact on the behavioural … tolerance (ZOT) of bank's services performance and customers' satisfaction level; (2) examine which of the service quality …

. The most influencing factor impacting consumers’ satisfaction on the E-commerce platform was platform quality, perceived …

the provision of quality service in terms of subscription numbers. However, little explains the impacts of these dynamics …. Drawing up the service quality model, theory of planned behaviour (TPB) and customer loyalty model, the study examined the … influence of service quality, technical quality (TQ), functional quality (FQ), and reputational quality (RQ) on customer loyalty …