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The influence of airline service quality on passenger satisfaction and loyalty : the case of Uganda airline industry
Nambukasa, Juliet - In: The TQM journal : the international review of … 25 (2013) 5, pp. 520-532
Persistent link: https://www.econbiz.de/10010126410
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Quality risk assessment model for airline services concerning Taiwanese airlines
Hu, Kai-Chieh; Hsiao, Man-Wei - In: Journal of air transport management 53 (2016), pp. 177-185
Persistent link: https://www.econbiz.de/10011546508
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The impact of airline service quality on passengers’ behavioral intentions using passenger satisfaction as a mediator
Shah, Faisal Tehseen; Syed, Zaineb; Imam, Abeer; Raza, Aiman - In: Journal of air transport management 85 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012253168
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An investigation of service quality, customer satisfaction and loyalty in China's airline market
Jiang, Hongwei; Zhang, Yahua - In: Journal of air transport management 57 (2016), pp. 80-88
Persistent link: https://www.econbiz.de/10011610821
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Interval type-2 hesitant fuzzy set method for improving the service quality of domestic airlines in Turkey
Deveci, Muhammet; Özcan, Ender; John, Robert; Öner, … - In: Journal of air transport management 69 (2018), pp. 83-98
Persistent link: https://www.econbiz.de/10011865565
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Airline travellers' ethnocentric tendencies and their impact on travellers' behaviours : extending consumer ethnocentrism to airline services
Ragab, Hany; Polo-Peña, Ana I.; Mahrous, Abeer A. - In: Tourism management perspectives : TMP 49 (2023), pp. 1-14
Persistent link: https://www.econbiz.de/10014554185
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How do the services of low cost carriers affect passengers' behavioral intentions to revisit a destination?
Hsu, Chia-Jui; Yen, Jin-Ru; Chang, Yu-Chun; Woon, Hui Kee - In: Journal of air transport management 52 (2016), pp. 111-116
Persistent link: https://www.econbiz.de/10011602648