(utilitarian and hedonic experience) on satisfaction and loyalty of two segments of customers: transactional and online … satisfaction, positive WOM, repurchase intention and price tolerance. The findings indicate that direct and indirect effects of e …-service quality on satisfaction and loyalty are different for each segment of customers. While utilitarian quality is more relevant …

earns than the reference, I investigate how effort and job satisfaction react to reciprocity tendencies. The results suggest … stronger her positive reciprocity tendency is. However, there is no such interaction for negative reciprocity. Job satisfaction …

This research has four specific objectives: (1) identifying factors that affect customer satisfaction with less than … factors, (3) testing the difference in satisfaction among groups of customers with different characteristics in terms of type … identified the six factors that influence positively customer satisfaction of LCL cargo services of logistics companies in HCMC …

The purpose of this research was to study the relationship between job satisfaction and employee engagement. A … Customs Department (RMCD) Kangar, Perlis. The job satisfaction dimension are work environment, motivation and communication …

university public transportation logistics service quality impacts student satisfaction are limited. Hence, this study … investigates the university public transportation logistics service quality attributes that affect student satisfaction. Data … empathy, reliability, and timeliness significantly influenced student satisfaction. Specifically, reliability is most …