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How does training improve customer service quality? : the roles of transfer of training and job satisfaction

Shen, Jie; Tang, Chunyong - In: European management journal 36 (2018) 6, pp. 708-716

Persistent link: https://www.econbiz.de/10011956274

Customer satisfaction in Indian hospitals : moderators and mediators

Panchapakesan, Padma; Sai, L. Prakash; Rajendran, … - In: Quality management journal : QMJ 22 (2015) 1, pp. 10-29

Persistent link: https://www.econbiz.de/10010483430

Factors affecting customer satisfaction and loyalty in online food delivery service during the COVID-19 pandemic : its relation with open innovation

Prasetyo, Yogi Tri; Tanto, Hans; Mariyanto, Martinus; … - In: Journal of open innovation : technology, market, and … 7 (2021) 1/76, pp. 1-16

Online food delivery service (OFDS) has been widely utilized during the new normal of the COVID-19 pandemic, especially in a developing country such as Indonesia. The purpose of this study was to determine factors influencing customer satisfaction and loyalty in OFDS during the new normal of the...

Persistent link: https://www.econbiz.de/10012490939

Antecedents of tourists' solo travel intentions

Bianchi, Constanza - In: Tourism review 77 (2022) 3, pp. 780-795

Persistent link: https://www.econbiz.de/10013368775

The antecedents of customers’ attitude and behavioral intention of using e-banking : the moderating roles of social influence and customers’ traits

Liao, Ying Kai; Hong-Loc Thi Nguyen; Tuan Cong Dao; … - In: Journal of financial services marketing 29 (2024) 3, pp. 1037-1061

Persistent link: https://www.econbiz.de/10015061466

The relationship between sense of community and satisfaction on future intentions to attend an association's annual meeting

Hahm, Jeeyeon; Breiter Terry, Deborah; Severt, Kimberly; … - In: Tourism management : research, policies, practice 52 (2016), pp. 151-160

Persistent link: https://www.econbiz.de/10011418380

An application of European Customer Satisfaction Index (ECSI) in business to business (B2B) context

Askariazad, Mohammad Hossein; Babakhani, Nazila - In: The journal of business & industrial marketing 30 (2015) 1, pp. 17-31

Persistent link: https://www.econbiz.de/10010526576

E-loyalty is not all about trust, price also matters : extending expectation-confimation theory in bookselling websites

Valvi, Aikaterini C.; West, Douglas C. - In: Journal of electronic commerce research : JECR 14 (2013) 1, pp. 99-123

Persistent link: https://www.econbiz.de/10009766265

Extent of managerial IT use, learning routines, and firm performance : a structural equation modeling of their relationship

Maiga, Adam S.; Nilsson, Anders; Jacobs, Fred A. - In: International journal of accounting information systems 14 (2013) 4, pp. 297-320

Persistent link: https://www.econbiz.de/10010234081

Experiential value, relationship quality, and customer loyalty in full-service restaurants : the moderating role of gender

Jin, Naehyun Paul; Line, Nathaniel D.; Goh, Ben - In: Journal of hospitality marketing & management 22 (2013) 7/8, pp. 679-700

Persistent link: https://www.econbiz.de/10010241616