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Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S. - In: Journal of retailing and consumer services 76 (2024), pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
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Can healthcare servicescape affect customer's attitude? : a study of the mediating role of image congruence and moderating role of customer's prior experience
Sreejesh, S.; Sahoo, Debjani; Mitra, Amarnath - In: Asia-Pacific journal of business administration 8 (2016) 2, pp. 106-126
Persistent link: https://www.econbiz.de/10011552884
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Examining the role of customers' intrinsic motivation on continued usage of mobile banking : a relational approach
Banerjee, Shubhomoy; Sreejesh, S. - In: International journal of bank marketing 40 (2022) 1, pp. 87-109
Persistent link: https://www.econbiz.de/10013165348
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Addressing service failure and initiating service recovery in online platforms : literature review and research agenda
Manu C; Sreejesh, S. - In: Journal of strategic marketing 29 (2021) 8, pp. 658-689
Persistent link: https://www.econbiz.de/10012653604
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Tell us your concern, and we shall together address! : role of service booking channels and brand equity on post-failure outcomes
Manu C; Sreejesh, S.; Paul, Justin - In: International journal of hospitality management 96 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10012585701
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Resolving complaints online : development and validation of customers' perceived webcare scale
Sreejesh, S.; Paul, Justin; Unnithan, Anandakuttan B. - In: Journal of strategic marketing 30 (2022) 3, pp. 260-280
Persistent link: https://www.econbiz.de/10013284044
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Managing customers' undesirable responses towards hospitality service brands during service failure : the moderating role of other customer perception
Sarkar, Abhigyan; Sarkar, Juhi Gahlot; Sreejesh, S. - In: International journal of hospitality management 94 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10012495095
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Service quality versus service experience : an empirical examination of the consequential effects in B2B services
Roy, Subhadip; Sreejesh, S.; Bhatia, Sandhya - In: Industrial marketing management : the international … 82 (2019), pp. 52-69
Persistent link: https://www.econbiz.de/10012127978
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Investigating the process through which e-servicescape creates e-loyalty in travel and tourism websites
Sreejesh, S.; Ponnam, Abhilash - In: Journal of travel and tourism marketing 34 (2017) 1/3, pp. 20-39
Persistent link: https://www.econbiz.de/10011669946
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The impacts of customers' observed severity and agreement on hotel booking intentions: moderating role of webcare and mediating role of trust in negative online reviews
Sreejesh, S.; Anusree, M. R. - In: Tourism review : the official journal of the AIEST 71 (2016) 2, pp. 77-89
Persistent link: https://www.econbiz.de/10011597315