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A model of memorable tourism experience : the effects on satisfaction, affective commitment, and storytelling
Zhong, Yun Ying; Busser, James; Baloglu, Seyhmus - In: Tourism analysis : an interdisciplinary tourism & … 22 (2017) 2, pp. 201-217
Persistent link: https://www.econbiz.de/10011717959
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Gehirnforschung : no emotions - no statisfaction ; Erkenntnisse der Gehirnforschung für das Kundenzufriedenheits-Management
Häusel, Hans-Georg - In: Erfolgsfaktor Kundenzufriedenheit : Handbuch für …, (pp. 39-51). 2012
Persistent link: https://www.econbiz.de/10009697153
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Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya; Miao, Li; Aattila, Anna S. - In: International journal of hospitality management 51 (2015), pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
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The relationships between communication satisfaction, emotional intelligence and the GLOBE organizational culture dimensions of middle managers in Serbian organizations
Nikolić, Milan; Vukonjanski, Jelena; Nedeljković, Milena - In: Journal of East European management studies : JEEMS 19 (2014) 4, pp. 387-412
The focus of this paper is the relationship between internal communication satisfaction and emotional intelligence … between the emotional intelligence of middle managers and their communication satisfaction in Serbian organizations. We show … that some communication satisfaction dimensions strongly correlate with some emotional intelligence abilities of middle …
Persistent link: https://www.econbiz.de/10011298584
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The effects of smileys on receivers' emotions
Lohmann, Katja; Pyka, Sebastian Stefan; Zanger, Cornelia - In: The journal of consumer marketing 34 (2017) 6, pp. 489-495
Persistent link: https://www.econbiz.de/10011814479
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"From fail to prevail" : how a salesperson's communication sentiment influences consumer forgiveness in service failures focusing on the role of consumer self-construal
Luo, Jieqiong; Yoo, Je Eun; Park, Jeong Eun - In: Journal of global scholars of marketing science : … 34 (2024) 2, pp. 231-252
Persistent link: https://www.econbiz.de/10014511630
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Countering the "natural" organizational self on social media
Johansen, Trine Susanne - In: Counter-narratives and organization, (pp. 64-82). 2017
Persistent link: https://www.econbiz.de/10011533067
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So distant, yet useful : the impact of distal stories on customers' service expectations
Lee, Na Young; Noble, Stephanie M.; Zablah, Alex R. - In: Journal of business research : JBR 113 (2020), pp. 230-242
Persistent link: https://www.econbiz.de/10012230473
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The effect of travel storytelling on corporate-based SNS on value and travel experience satisfaction
Lim, Sung-Taek - In: Journal of international trade & commerce 14 (2018) 2, pp. 35-50
Persistent link: https://www.econbiz.de/10011948722
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Spirals of distrust vs spirals of trust in retail customer service : consumers as victims or allies
Friend, Lorraine A.; Costley, Carolyn L.; Brown, Charis - In: The journal of services marketing 24 (2010) 6, pp. 458-467
Persistent link: https://www.econbiz.de/10008749364