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How better client service performance affects auditors' willingness to challenge management's preferred accounting
Ricci, Michael A. - In: Accounting, organizations and society : an … 103 (2022), pp. 1-16
Persistent link: https://www.econbiz.de/10013485822
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The control process effectiveness : organization versus customer
Barkai, Ofer - In: Journal of business & economics research 11 (2013) 8, pp. 345-352
Persistent link: https://www.econbiz.de/10009793000
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Alternative paths to high consulting fees : a fuzzy-set analysis
Lassala, Carlos; Carmona, Pedro; Momparler, Alexandre - In: Journal of business research : JBR 69 (2016) 4, pp. 1367-1371
Persistent link: https://www.econbiz.de/10011447271
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Quality of consulting services and consulting fees
Momparler, Alexandre; Latorre Carmona, Pedro; Lassala, … - In: Journal of business research : JBR 68 (2015) 7, pp. 1458-1462
Persistent link: https://www.econbiz.de/10011297921
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Customer satisfaction and internal control
Chen, Ting; Liu, Xiaotao Kelvin; Wan, Chi; Wang, Yakun - In: Journal of management accounting research : JMAR 36 (2024) 1, pp. 27-53
Persistent link: https://www.econbiz.de/10014507695
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Satisfaction and pricing for accounting services to very small enterprises
Catenazzo, Giuseppe; Fragnière, Emmanuel; … - In: International journal of economics and accounting : IJEA 5 (2014) 2, pp. 145-164
Persistent link: https://www.econbiz.de/10010489268
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The influence of professional qualification on customer perceptions of accounting services quality and retention decisions
Zaman Groff, Maja; Slapničar, Sergeja; Štumberger, Neža - In: Journal of business economics and management 16 (2015) 4, pp. 753-768
Persistent link: https://www.econbiz.de/10011383064
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The impact of tour service performance on tourist satisfaction and behavioral intentions : a study of Chinese tourists in Hong Kong
Chan, Andrew; Hsu, Cathy H. C.; Baum, Tom - In: Journal of travel and tourism marketing 32 (2015) 1/2, pp. 18-33
Persistent link: https://www.econbiz.de/10011312616
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Do integrated products and services increase customer satisfaction? : the case of the mobile industry in Korea
Suh, Yongyoon; Jeon, Jeonghwan - In: Total quality management & business excellence : an … 27 (2016) 11/12, pp. 1261-1276
Persistent link: https://www.econbiz.de/10011648384
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Customer acceptance of IPTV after service failure : paper presented at the 22nd Biennial Conference of the International Telecommunications Society in Seoul, South Korea, June 24-2...
Chen, Yi-Ning Katherine - 2018
As a case study of the 2017 contract breach crisis involving Chunghwa Telecom (CHT) and its IPTV service, MOD, this study inspects the synergistic influences among perceived service quality, acceptance of technology, trust, satisfaction, and consumers' post-crisis repurchase intentions. With 546...
Persistent link: https://www.econbiz.de/10012005464