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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
83,558
Konsumentenverhalten
81,108
Theorie
9,341
Relationship marketing
9,251
Beziehungsmarketing
9,222
Theory
9,176
Brand management
7,646
Markenführung
7,605
Brand image
6,786
Markenimage
6,745
Customer satisfaction
5,949
Online-Handel
5,662
Online retailing
5,651
USA
5,155
United States
4,907
Social Web
4,885
Social web
4,883
Service quality
4,805
Dienstleistungsqualität
4,760
Online-Marketing
4,583
Internet marketing
4,572
Brand
4,354
Markenartikel
4,345
Deutschland
4,270
Einzelhandel
4,223
Retail trade
4,174
Germany
3,910
Electronic Commerce
3,661
Werbewirkung
3,661
Advertising effects
3,622
Verbraucherverhalten
3,589
E-commerce
3,555
Experiment
3,464
Gastronomie
3,344
Emotion
3,316
Gastgewerbe
3,293
Restaurant industry
3,196
Hospitality industry
3,077
Advertising
3,050
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Online availability
All
Undetermined
3,101
Free
983
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Article
5,116
Book / Working Paper
669
Journal
4
Type of publication (narrower categories)
All
Article in journal
4,986
Aufsatz in Zeitschrift
4,986
Aufsatz im Buch
124
Book section
124
Hochschulschrift
75
Graue Literatur
71
Non-commercial literature
71
Thesis
51
Conference paper
46
Konferenzbeitrag
46
Working Paper
45
Arbeitspapier
41
Collection of articles of several authors
14
Sammelwerk
14
Aufsatzsammlung
11
Konferenzschrift
10
Case study
6
Fallstudie
6
Collection of articles written by one author
4
Ratgeber
4
Sammlung
4
Conference proceedings
3
Guidebook
2
Fallstudiensammlung
1
Glossar enthalten
1
Glossary included
1
Handbook
1
Handbuch
1
Lehrbuch
1
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1
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1
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1
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1
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English
5,678
German
109
French
2
Author
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Han, Heesup
55
Mattila, Anna S.
27
Usman, Osly
20
Wong, IpKin Anthony
20
Jang, Soocheong
18
Prentice, Catherine
18
Bilgihan, Anil
17
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Aksoy, Lerzan
13
Loureiro, Sandra Maria Correia
13
Prybutok, Victor R.
13
Ryu, Kisang
13
Söderlund, Magnus
13
Balaji, M. S.
12
Gustafsson, Anders
12
Klaus, Philipp
12
Mittal, Vikas
12
Rather, Raouf Ahmad
12
Wu, Luorong
12
Kim, Wansoo
11
Liu, Chih-Hsing
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Blut, Markus
10
Keiningham, Timothy
10
Kim, Jinkyung Jenny
10
Quach, Sara
10
Torres, Edwin N.
10
Amin, Muslim
9
Bang, Nguyen
9
Chua, Bee-Lia
9
Frank, Björn
9
Kim, Woo Gon
9
Muskat, Birgit
9
Prashar, Sanjeev
9
Qu, Hailin
9
Roschk, Holger
9
So, Kevin Kam Fung
9
Sparks, Beverley
9
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Institution
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Springer Fachmedien Wiesbaden
3
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
Hochschule Luzern / Wirtschaft
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Published in...
All
Journal of retailing and consumer services
322
International journal of hospitality management
245
Journal of business research : JBR
153
Journal of hospitality marketing & management
106
The journal of services marketing
104
Journal of travel and tourism marketing
94
International journal of contemporary hospitality management
93
Cogent business & management
74
Tourism management : research, policies, practice
62
Services marketing quarterly
60
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
59
The service industries journal
53
Psychology & marketing
51
Asia Pacific journal of marketing and logistics
48
International journal of electronic marketing and retailing : IJEMR
44
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
43
Service business
42
Journal of strategic marketing
41
Journal of service management
40
Journal of service research : JSR
38
Tourism management perspectives : TMP
38
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
The international journal of bank marketing : IJBM
34
European journal of marketing : EJM
33
The international review of retail, distribution and consumer research
31
International journal of quality and service sciences
29
International journal of services, economics and management
28
International journal of retail and distribution management
27
International journal of services and operations management
27
Journal of Islamic marketing
27
Journal of hospitality and tourism insights
27
The TQM journal : the international review of organizational improvement
27
Journal of Asian finance, economics and business : JAFEB
26
Journal of air transport management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of the Academy of Marketing Science
26
International journal of retail & distribution management
25
Total quality management & business excellence
25
International journal of business information systems : IJBIS
24
Journal of retailing
24
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Source
All
ECONIS (ZBW)
5,783
EconStor
5
OLC EcoSci
1
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1
Using verbal attention to enhance restaurant customer satisfaction and behavior
Jacob, Céline
;
Guéguen, Nicolas
;
Boulbry, Gaëlle
- In:
International journal of hospitality management
39
(
2014
),
pp. 50-52
Persistent link: https://www.econbiz.de/10010389430
Saved in:
2
The role of customer behavior in forming perceived value at restaurants : a multidimensional approach
Kim, Eojina
;
Tang, Liang
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241862
Saved in:
3
Delays in services and customer service evaluation : a study of family dining restaurants of Pakistan
Ahmad, Maqsood
;
Naseer, Hina
- In:
Journal of investment and management : JIM
7
(
2018
)
4
,
pp. 108-116
Persistent link: https://www.econbiz.de/10011963316
Saved in:
4
Why wait? : impact of waiting lines on self-service technology use
Kokkinou, Alinda
;
Cranage, David A.
- In:
International journal of contemporary hospitality management
27
(
2015
)
6
,
pp. 1181-1197
Persistent link: https://www.econbiz.de/10011403035
Saved in:
5
Exploring mediating role of service quality in the association between sensory marketing and customer satisfaction
Satti, Zoya Wajid
;
Babar, Samreen Fahim
;
Ahmad, Hafiz …
- In:
Total quality management & business excellence
32
(
2021
)
7
,
pp. 719-736
Persistent link: https://www.econbiz.de/10012513921
Saved in:
6
Establishing loyalty from consumers' CSR perception toward the restaurants offering nutritional information
Rehman, Mohsin Abdur
;
Park-Poaps, Haesun
;
Lodhi, Rab Nawaz
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 206-225
Persistent link: https://www.econbiz.de/10013178034
Saved in:
7
Understanding restaurant clients' intention to use mobile applications : a comparative study of France and Russia
Kondrateva, Galina
;
Ammi, Chantal
;
Baudier, Patricia
- In:
Journal of global information management : an official …
28
(
2020
)
3
,
pp. 1-16
Persistent link: https://www.econbiz.de/10012304221
Saved in:
8
Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 112-128
Persistent link: https://www.econbiz.de/10012309493
Saved in:
9
Brand prestige and the mediating role of word of mouth in the fast food industry
Jalal Rajeh Hanaysha
;
Pech, Richard Jan
- In:
Global business review
19
(
2018
)
6
,
pp. 1494-1514
Persistent link: https://www.econbiz.de/10011982837
Saved in:
10
Identifying restaurant satisfiers and dissatisfiers : suggestions from online reviews
Bilgihan, Anil
;
Seo, Soobin
;
Choi, Jihee
- In:
Journal of hospitality marketing & management
27
(
2018
)
5
,
pp. 601-625
Persistent link: https://www.econbiz.de/10011919944
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